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Webinar of Career in the Contact Center World
05 August 2024
A Contact Center is a centralized information system used to serve customer needs, utilized by nearly all industries, such as banking, telecommunications, healthcare, government, insurance, travel and hotels, e-commerce, and many more.
Basic knowledge of the contact center world is essential for every employee, especially contact center agents, to easily adapt and provide excellent service to customers.
Poor understanding can negatively impact the organization and create a poor image for the industry itself. Therefore, basic knowledge of contact center agents is crucial. Do you know the definition and duties of a contact center agent? What career paths are available? Are you aware of the channels commonly used in a contact center? And what skills are needed for each of those channels?
You must have this basic knowledge if you want to pursue a career in the contact center world, so you can be more understanding and confident in carrying out the duties of a contact center agent. Register yourself or your employees now through https://bit.ly/academy-career.
Materials:
- Understanding the definition and duties of a contact center agent
- Career paths in the contact center world
- Commonly used channels and the necessary skills for each channel
Title: Career in the Contact Center World
Date: Thursday, August 15, 2024
Time: 3:00 PM - 5:00 PM WIB
Duration: 2 hours
Mechanism: Online
Benefits: E-Certificate and PDF Materials
Price: Rp. 100,000
Promo: Buy 2 get 3 for Rp. 200,000
Bank Account: BCA – VADS INDONESIA PT – 2063997447
Trainer: Bastian Elmori Tobing (BNSP Certified)
Venue: Online (Microsoft Teams)
Registration Deadline: Wednesday, August 13, 2024
For more information, contact:
Academy VADS
+6287888780066
academy@vads.co.id
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