Inbound Contact Center
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Inbound Contact Center
Agents who answer incoming calls from customers and potential customers to increase value and various goals according to the needs of your company.
Inbound Contact Center is an agent that receives incoming calls from customers or prospective customers of your company, whether in the form of complaints, inquiries about products or services, or other requests with fast response and good handling, and can also make sales or cross selling to customers.
PT VADS Indonesia provides the best inbound solutions to improve your business by not only providing agent personnel but also a place and network system according to your company's needs for more effective business processes, good customer relations, and increased sales.
Inbound Contact Center
Customer Service
Our flexible Customer Service Solutions takes care of multiple customer touch points. Let us manage all of your customer service interactions via a sustainable, fully / partially outsourced model. With our expertise in customer experience management, we can customise the process according to your customers expectations, while ensuring that they foster long-term relationships with your organisation.
Benefits
- Focus on your core business
- Saving and control operational cost
- Utilizing competency of outsourcing vendor
- Reduce business risk
Service Desk
Our Service Desk Manager is a scalable, robust software with incident, change, and other management process standardisation - offering quality service delivery and support; and enhanced analyst and end-user support.It also provides a single communication hub, which enables IT to work as a single organisation governed by a consistent set of processes, scaling from medium-sized environments to large enterprises.
Benefits
- Information Technology Infrastructure Methodology (ITIL) in improving quality efficiently and effectively.
- Improved process effectiveness and efficiency reduces costs
- Standardization and process controls mitigate risk and ensure compliance
- Automated request management with end-user self-service reduces tier-one demands.
- Ensuring effective service, improving performance.and increase your business value
Walk In Center
PT VADS Indonesia has years of experience managing walk-in center service for leading companies in Indonesia. Our walk-in center team are equipped with vast knowledge and experience in customer inquiry, handling complaint, sales and promotion including upsell and cross-sell. So that it can help you to increase customer satisfaction and loyalty which eventually leads to increase of revenue.
Benefits
- Increase customer loyalty
- Maintain customer satisfaction
- Increase business profit
- Increase company credibility
Other Customer Experience
Outbound Contact Center
An agent who makes outgoing calls to your customers or prospects for various purposes of your company.
Omni Channel
Omni Channel is a multi-channel business model that is used as a company's strategy to increase customer satisfaction.
Customer Service Learning Center
VADS Indonesia Training Center provides professional trainers, the latest learning modules, and development programs for individuals and teams.