VADS

Inbound Contact Center

  1. VADS
  2. Solution
  3. Customer Experience

Inbound Contact Center

Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself.

Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.


I Am Interested

Inbound Contact Center

Customer Service

Our flexible Customer Service Solutions takes care of multiple customer touch points. Let us manage all of your customer service interactions via a sustainable, fully / partially outsourced model. With our expertise in customer experience management, we can customise the process according to your customers expectations, while ensuring that they foster long-term relationships with your organisation.

Benefits

  • Focus on your core business
  • Saving and control operational cost
  • Utilizing competency of outsourcing vendor
  • Reduce business risk

I Am Interested

Service Desk

Our Service Desk Manager is a scalable, robust software with incident, change, and other management process standardisation - offering quality service delivery and support; and enhanced analyst and end-user support.It also provides a single communication hub, which enables IT to work as a single organisation governed by a consistent set of processes, scaling from medium-sized environments to large enterprises.

Benefits

  • Information Technology Infrastructure Methodology (ITIL) in improving quality efficiently and effectively.
  • Improved process effectiveness and efficiency reduces costs
  • Standardization and process controls mitigate risk and ensure compliance
  • Automated request management with end-user self-service reduces tier-one demands.
  • Ensuring effective service, improving performance.and increase your business value

I Am Interested

Walk In Center

PT VADS Indonesia has years of experience managing walk-in center service for leading companies in Indonesia. Our walk-in center team are equipped with vast knowledge and experience in customer inquiry, handling complaint, sales and promotion including upsell and cross-sell. So that it can help you to increase customer satisfaction and loyalty which eventually leads to increase of revenue.

Benefits

  • Increase customer loyalty
  • Maintain customer satisfaction
  • Increase business profit
  • Increase company credibility

I Am Interested

Other Customer Experience

Step into the future of your business.

Contact us immediately to discover how VADS can help elevate your business.

I Am Interested
//