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Training to Create a Culture of Excellent Service for Contact Center Officers

05 June 2023

Image of Training to Create a Culture of Excellent Service for Contact Center Officers

The Contact Center is a centralized information system to serve customer needs used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge about the world of contact centers is the most essential thing that every employee, as a contact center agent, must have to adapt easily and provide excellent customer service.
Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? What career path can you get? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?

You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via https://bit.ly/bit.ly/BerkarierContactCenterVADS

Material:
1. Know the definition and duties of a contact center agent
2. What is the career path in the contact center world
3. Channels that are commonly used, as well as the skills needed in each channel

Title : Career in the World Contact Center
Date : Thursday, 22 June 2023
Time: 15.00-17.00 WIB
Duration : 2 hours
Mechanism : Online


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