Newsroom
- VADS
- Newsroom
- What is Outbound Contact Center Automation? These are 4 Types!
What is Outbound Contact Center Automation? These are 4 Types!
31 January 2023
There are lots of sales channels that can be explored to improve your business performance. Maybe you are now using social media, search engines, email, or some other traditional marketing techniques to increase orders. However, did you know that there is one other channel that you can use, namely through direct calls?
The good news is that direct calls to customers can be made automatically through outbound contact center automation. First time hearing it? Check out the full explanation of the definitions and types of outbound contact center automation below!
What is outbound contact center automation?
Services in a company ideally consist of pre-sales, sales, and after-sales. It must be provided with maximum quality and sustainability. One of the most effective ways to do this is to maintain relationships with potential and past buyers.
A company has several options to do this, from giving special discounts to new and old customers, providing informative content, and also contacting them personally by direct telephone.
So, the activity of calling potential customers and buyers in the past is the definition of an outbound contact center. As technology develops, these practices can be automated so that the term outbound contact center automation appears. The goal that can be achieved from these activities is not only to increase sales but there are also several other benefits that you can get as follows.
Benefits of outbound contact center automation
Maintaining good relations with customers is a vital thing that must be done by all companies. By having a loyal customer base, you don't need to spend a high budget to generate income. That is why outbound contact center automation activities must be carried out proactively because they can provide a number of benefits as follows:
- Become an effective marketing channel;
- Increase customer satisfaction;
- Creating new customers;
- Increase sales;
- Creating a loyal customer base, and much more.
4 Types of outbound contact center automation
So that you can prepare the right position to fill the company's outbound contact center automation activities, first know the following types.
Telemarketing or telesales
The first type you need to know is telemarketing. If your company needs a direct telephone marketing strategy for potential customers, then telemarketing is the answer. Calls are usually made in the form of outbound that we most commonly receive. In a call, a contact center agent who serves as a telemarketer will invite potential customers to take an action, whether it's buying a product or registering for a program. Usually, to carry out this activity, a special script is needed so that the recipient of the call can be interested in the offer.
Telereminder
If telemarketing aims to generate sales, the task of the telereminder is more to maintain the company's performance. For example, your company is engaged in finance and lends some capital to customers. Now, to remind bills, due dates, and alternative solutions, a telereminder can do it. Of course, this activity can generate various benefits, ranging from helping customer problems, reducing bad loans, increasing customer satisfaction, and many more.
Telecollection
Still suitable for the financial industry, ideally a professional telecollection can help you manage receivables from other parties. This position requires contact center agents to be able to understand customer behavior, follow up on customer complaints with various strategies, to escalate legal escalation if necessary. Through telecollection, it is hoped that your company will be able to receive receivables payments in a timely manner, increase cash collections, and prevent fraud in approved receivables contracts.
Teleretention
Increasing business revenue will be a difficult thing to do if your customer satisfaction is not optimal. On the one hand, the cost of acquiring new customers also requires a large budget. Therefore, the solution to overcome this is to maintain the customer loyalty that you have. Well, this teleretention is in charge of maintaining customer loyalty. Through various attractive offers and qualified services, a teleretention professional must be able to ensure that customers have high loyalty to your product.
Those are some types of outbound contact center automation that you can apply to the business you are working on. order all the process can be done practically, take advantage of outbound contact center automation technology from PT VADS Indonesia.
The outbound contact center automation system from VADS Indonesia has been certified by the Information Technology Infrastructure Methodology (ITIL) and tested for more than a decade to handle various types of companies. Want to try it yourself for your business? Call VADS right now!
Related News
11 October 2024
09 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020