VADS


Digital Solutions

Social Media Analytics

Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions.

Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions.

Typical objectives of Social Media include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.

Key the activities involved:

  • Analyzing net sentiment score
  • Qualitative and quantitative of sentiment analysis
  • Measure the emotions (6 Emotions) of the consumers
  • Mapping out all potential advocates
  • Measuring a nationwide consumer sentiment
  • Unlimited data extraction & cleaning
  • Customized positive and negative keywords
  • Qualitative and quantitative insights & report writing
  • Measuring the consumer sentiment

I Am Interested

Social Media Care Management

Providing consumer support service through social media channels to build and maintain good relation with customers.

Providing consumer support service through social media channels to build and maintain good relation with customers. Social Media Care Management include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.

We provide a complete package to manage your Social Media needs:

  • Develop creative idea and campaign through social media channels.
  • Create a good engagement with partner’s customers with modern and passionate approach in line with client brand identity.
  • Managing your Social Media customer service with high performance standard.

I Am Interested

Digital Marketing

To publish and monitor all marketing activities digitally by using electronic device or the internet.

To publish and monitor all marketing activities digitally by using electronic device or the internet. Digital marketing services helps content maintenance which customizable for all businesses.

Paid and non-paid digital campaign through various digital channel such as social media, email, website, instant messenger, influencer and advertising to increase awareness, engagement, sales, and loyalty of the brand, product, or services based on business, industries, and targeted customer.

Benefits

  • Improved brand positioning/ reputation
  • Improved conversion rates
  • Cost effective than traditional marketing
  • Higher revenues
  • Increase people trust
  • Trackable, measurable, and real time result
  • Improve outreach
  • Targeted audience
  • Flexible & easy to adjust

I Am Interested

Smart Chat Assistant

Smart Chat Assistant is a computer program which conducts a conversation via auditory or textual methods.

Smart Chat Assistant is an artificial intelligence (AI) program that simulates interactive human conversation using key pre-calculated user phrases and auditory, visual, and text-based signals.

Benefits

  • Reducing operational workload
  • Increase customer engagement and customer experience
  • Save on operating costs
  • Provide insight about customer

I Am Interested

WhatsApp for Business

Over 2 billion people or ¼ world population uses WhatsApp for their daily activities.

Over 2 billion people or ¼ world population uses WhatsApp for their daily activities. The messenger is used in 180 countries with 60 languages and it became the most used messenger  worldwide.

WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages.

Benefits

  • Provide quick support
  • Get instant feedback
  • Resolve issues one-on-one with private conversations
  • Deliver important, timely messages during your customer's path to purchase
  • Continue the conversation with customers who respond to the notifications

I Am Interested

VADS Cloud Solutions

Need a office application– without having to invest in technology and facilities?

Benefits

  • Always get the newest version
  • Login up to 5 devices
  • Storage access up to 1TB
  • Save the budget
  • Increase productivity
  • On-site support and certified on-boarding users
  • Ready to help you on 24x7

I Am Interested

Customer Relationship Management (CRM)

Customer Relationship Management enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers.

CRM is a hybrid business solution  that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues or suppliers.

Benefits

  • Help to see 360 degree of customer view perspective
  • Analysis to measure performance and gain new target and business insight
  • Tracking and schedule are centralized in one database
  • Help to stay abreast and stay close each other, increase productivity.

I Am Interested

IT Managed Services

Do you want to serve your customers better with a technical support team that’s available 24/7?

Do you want to serve your customers better with a technical support team that’s available 24/7?

VADS Technical Support provides excellent and high quality Level 1 (L1) and Level 2 (L2) Technical Support services 24 hours a day, 7 days a week. With our quick responses and simplified solutions, we aim to keep your customers happy and satisfied with your products and services.

Benefits

  • Cost effective
  • Retain your customer
  • Focus on your core business
  • Improve your service response
  • Increase productivity
  • On-site support and certified on-boarding users
  • Ready to help you on 24x7

I Am Interested

Our Solutions

Customer Experience

Customise the process according to customers expectations.

Digital Solutions

Publish and monitor all marketing activities digitally.

Security Solutions

Provides strong and trusted authentication services.

Are you ready?

Contact us immediately to discover how VADS can help you. We're waiting for you.

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