VADS


Digital Solutions

Social Media Analytics

Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions.

Typical objectives of Social Media include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.

Key the activities involved:

  • Analyzing net sentiment score
  • Qualitative and quantitative of sentiment analysis
  • Measure the emotions (6 Emotions) of the consumers
  • Mapping out all potential advocates
  • Measuring a nationwide consumer sentiment
  • Unlimited data extraction & cleaning
  • Customized positive and negative keywords
  • Qualitative and quantitative insights & report writing
  • Measuring the consumer sentiment

I Am Interested

Social Media Care Management

Providing consumer support service through social media channels to build and maintain good relation with customers.

Social Media Care Management includes increasing revenues, reducing customer service costs, getting feedback on products and services, and improving public opinion of a particular product or business division.

We provide a complete package to manage your Social Media needs:

  • Develop creative ideas and campaigns through social media channels.
  • Create a good engagement with the partner’s customers with a modern and passionate approach in line with client brand identity.
  • Managing your Social Media customer service with a high-performance standard.

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Digital Marketing

To publish and monitor all marketing activities digitally by using electronic device or the internet.

Digital marketing services help content maintenance which customizable for all businesses.

Paid and non-paid digital campaign through various digital channels such as social media, email, website, instant messenger, influencer, and advertising to increase awareness, engagement, sales, and loyalty of the brand, product, or services based on business, industries, and targeted customer.

Benefits

  • Improved brand positioning/ reputation
  • Improved conversion rates
  • Cost effective than traditional marketing
  • Higher revenues
  • Increase people trust
  • Trackable, measurable, and real time result
  • Improve outreach
  • Targeted audience
  • Flexible & easy to adjust

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Smart Chat Assistant

Smart Chat Assistant is a computer program which conducts a conversation via auditory or textual methods.

Smart Chat Assistant is an artificial intelligence (AI) program that simulates interactive human conversation using key pre-calculated user phrases and auditory, visual, and text-based signals.

Benefits

  • Reducing operational workload
  • Increase customer engagement and customer experience
  • Save on operating costs
  • Provide insight about customer

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WhatsApp for Business

Over 2 billion people or ¼ world population uses WhatsApp for their daily activities.

Messenger is used in 180 countries with 60 languages and it became the most used messenger worldwide.

WhatsApp Business makes interacting with customers easy by providing tools to automate, sort, and quickly respond to messages.

Benefits

  • Provide quick support
  • Get instant feedback
  • Resolve issues one-on-one with private conversations
  • Deliver important, timely messages during your customer's path to purchase
  • Continue the conversation with customers who respond to the notifications

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VADS Cloud Solutions

Need an office application – without having to invest in technology and facilities?

Microsoft 365 helps your company with various features that can make it easier for you and your company to stay productive. Microsoft 365 can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly. Microsoft 365 has features that keep your company activities running and productive such as:

  1. Office Online (Word, Excel, Powerpoint, Outlook)
  2. OneDrive for Business, provides business document storage features in the cloud with higher security controls because it is encrypted.
  3. SharePoint, a platform that can be used as a safe place to store, organize, share, and access information from any device in a team, either internal or external to the organization, often known as Document Management.
  4. Teams, a hub platform that allows for Chat, Meeting, Call both audio and video and collaboration find, share, and edit files easily in real-time.
  5. Planner, a function for planning tasks collaboratively in a team online and integrated with calendar, email, and SharePoint accessed via shared devices.
  6. Forms is an application that allows you to easily create surveys, quizzes, and polls. In business organizations, it can be used to gather customer feedback, measure employee satisfaction, improve your product or business, or organize company events.
  7. Streams, is a video service where people in your organization can upload, view, and share videos safely. You can share class recordings, meetings, presentations, training sessions, or other videos that help your team collaboration.
  8. Power Automate, allows us to create and run certain processes automatically with certain conditions involving documents in SharePoint and email.

Benefits

  • Always get the newest version
  • Login up to 5 devices
  • Storage access up to 1TB
  • Save the budget
  • Increase productivity
  • On-site support and certified on-boarding users
  • Ready to help you on 24x7
  • Security and Encryption

I Am Interested

Customer Relationship Management (CRM)

Customer Relationship Management enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers.

CRM is a hybrid business solution  that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues or suppliers.

Benefits

  • Help to see 360 degree of customer view perspective
  • Analysis to measure performance and gain new target and business insight
  • Tracking and schedule are centralized in one database
  • Help to stay abreast and stay close each other, increase productivity.

I Am Interested

IT Managed Services

Do you want to serve your customers better with a technical support team that’s available 24/7?

Do you want to serve your customers better with a technical support team that’s available 24/7?

VADS Technical Support provides excellent and high quality Level 1 (L1) and Level 2 (L2) Technical Support services 24 hours a day, 7 days a week. With our quick responses and simplified solutions, we aim to keep your customers happy and satisfied with your products and services.

Benefits

  • Cost effective
  • Retain your customer
  • Focus on your core business
  • Improve your service response
  • Increase productivity
  • On-site support and certified on-boarding users
  • Ready to help you on 24x7

I Am Interested

Our Solutions

Customer Experience

Customise the process according to customers expectations.

Digital Solutions

Publish and monitor all marketing activities digitally.

Security Solutions

Provides strong and trusted authentication services.

Step into the future of your business.

Contact us immediately to discover how VADS can help elevate your business.

I Am Interested
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