Omni Channel
- VADS
- Solution
- Customer Experience
Omni Channel
Omni Channel is a multi-channel business model that is used as a company's strategy to increase customer satisfaction.
Omnichannel is a service using various channels that is used as a company strategy to increase customer satisfaction, company sales, and other company needs. Omnichannel is an integrative method between customer and company relationships. With omnichannel customers can stay connected to the company in any situation with multiple channels at the same time.
Omnichannel replaces multichannel services which include location, FAQ web page (usually contains frequently asked questions), social media, live web chat, mobile application and telephone communication. Customers can make complaints or other requests with various channels without having to repeat from the beginning because the customer journey has been recorded in the Omnichannel system.
Benefits
- Integrated Communication and Analytics
- Instant Revenue Growth
- Customer Self-Service
- High Customer Retention
Other Customer Experience
Inbound Contact Center
Agents who answer incoming calls from customers and potential customers to increase value and various goals according to the needs of your company.
Outbound Contact Center
An agent who makes outgoing calls to your customers or prospects for various purposes of your company.
Customer Service Learning Center
VADS Indonesia Training Center provides professional trainers, the latest learning modules, and development programs for individuals and teams.