Newsroom
- VADS
- Newsroom
- VADS Indonesia FSI Webinar 2021 “Approaching The Society 5.0: Understanding the Technology to Maximize the Customer Service Role in Financial Service Industry”
VADS Indonesia FSI Webinar 2021 “Approaching The Society 5.0: Understanding the Technology to Maximize the Customer Service Role in Financial Service Industry”
17 November 2021
Jakarta, 17 November 2021 – PT. VADS Indonesia held the 2021 FSI Webinar with the theme “Approaching The Society 5.0: Understanding the Technology to Maximize the Customer Service Role in Financial Service Industry” via Zoom Webinar. This webinar is an annual activity of PT. VADS Indonesia, which this time collaborated with Genesys with the aim of sharing knowledge and strategies on how to improve customer service by utilizing technology, especially in the financial industry sector.
This event presented 3 experienced and competent speakers from regulators and the financial and customer service industries who are also clients of PT. VADS Indonesia, namely Ms. Intan Rahayu (Director of Cyber Security and Industrial Passwords, National Cyber and Crypto Agency of the Republic of Indonesia), Ms. Reni Septiana (Senior Vice President of Digital Bank Central Asia), and Mr. Albert Tay (Director of Financial Services of Genesys APAC). . This webinar was attended by approximately 30 well-known companies from the financial industry including Bank BTN, Bank DKI, Ministry of Finance, Commonwealth Bank, Mega Insurance, Bank OCBC NISP, Bank CIMB Niaga and others, some of whom are clients of PT. VADS Indonesia.
In this webinar, Mrs. Intan Rahayu explained the 5.0 industrial revolution and digital transformation in Indonesia. In addition, it also explained the trend of cyberattacks that occurred in Indonesia, namely Ransomware Attacks (Malware asking for a ransom) and also Denial of Service. The focus of this material is related to industry cybersecurity standards as well as information security aspects that must be considered such as policies and governance, identification of critical assets, capability enhancement, technology security, incident preparedness, and governance. Meanwhile, Mrs. Reni Septiana, explained how the transformation carried out by PT Bank Central Asia in improving its customer service. Various channels that can be used by Bank BCA consumers to contact HaloBCA both traditionally and through digital channels such as WhatsApp, HaloBCA application, email, Twitter, and also chat or telephone with customer service so that consumers can easily get customer service to meet their needs.
Albert Tay, Director & Head of Financial Services for Genesys Asia Pacific, highlighted that the financial services industry is witnessing a paradigm shift and significant disruption to cater to consumers’ evolving needs. To meet the expectations, organizations need to re-evaluate their transformation strategy and modernize quickly. In doing so, they need to adopt a ‘people-centric approach built on the core principles of empathy and providing Experience as a ServiceSM that helps the brand to deliver frictionless and connected customer experiences (CX), ultimately resulting in consumer trust and loyalty.
“In Reimagining Society 5.0, financial institutions will need to have a deft digital focus on building a more interactive dialogue and tapping into rich technology ecosystem technologies and partners, to deliver more empathetic and personalized interactions. For that, each customer needs to be treated beyond being a serial number to being an individual with unique preferences. At Genesys, Experience-as-a-Service is our northern star which guides us to fulfill our promise of being a strategic vendor, partner, and employer of choice,” said Tay
Deddy Hermansyah, Chief Marketing Officer of PT VADS Indonesia revealed how PT VADS Indonesia responded to the challenges of the new society 5.0, where this society is a super-smart society. Internet of Thing (IoT) will connect everyone with machines and also artificial intelligence and all availability of knowledge and information will be open so that it will give birth to new values and increase the possibility of human openness developing through robots, steering fewer cars, artificial intelligence, automation processes to help facilitate physical abilities and behavior.
This is where PT VADS continues to develop and transform to support and respond to the new life and new industries mentioned above. By developing digitalization and digitization of digital services, developing human resource capacity, technology, and infrastructure to identify digital service fulfillment and fully integrate digital transformation. Especially in the financial vertical of the banking sector, PT VADS Indonesia not only helps the transformation of traditional banks into digital banks with service solutions for the Internet of Things, digital branches, omnichannel, analytics (structured and unstructured data), customer centricity, and service excellence as added value and providing a security solution that complies with ISO 27001:2013 security standards and is PCI DSS certified.
“And to answer the challenges in implementing digital security and cyber attacks, we implement a security management system, information security, service security, fraud monitoring, and protection of personal data (customer data), PCI DSS, and Blockchain Secure Authentication (BSA), a blockchain service. which has the advantages of advanced technology because it uses blockchain technology, is passwordless, reliable to avoid brute force attacks, cost-effective because there are no additional costs for OTP (SMS fees can be eliminated). PT VADS also provides free POC BSA for financial industry companies which can be accessed at the link https://bit.ly/bsa-poc.” said Deddy Hermansyah.
"Until now, PT VADS has been trusted by several institutions, banks, insurance, and fintech in Indonesia including the Ministry of Finance, Bank BCA, Bank BTN, Bank OCBC NISP, Commonwealth Bank, Honest Bank, FWD, CAR, Shopee Pay, Zipmex, Magic, Bukukas, and so on. We continue to maintain this trust by providing additional value and improving services in an effective, efficient, empathetic, and responsive manner to every strategic client of PT VADS because we realize that PT VADS exists and is big until now because of the many clients who trust and new clients who work together. with PT VADS. This does not stop us from continuing to be more innovative, flexible, and agile in developing new digital solutions as a service provider, including smart banking, smart city, smart retail, and other smart services.” Added Deddy Hermansyah
Related News
11 October 2024
09 October 2024
07 October 2024
27 September 2024
24 September 2024
20 September 2024
13 September 2024
10 September 2024
10 September 2024
06 September 2024
04 September 2024
02 September 2024
02 September 2024
09 August 2024
05 August 2024
26 July 2024
23 July 2024
02 July 2024
25 June 2024
18 June 2024
14 June 2024
06 June 2024
31 May 2024
24 May 2024
26 April 2024
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020
06 February 2020