Inbound Contact Center
Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself.
Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
Outbound Contact Center
Outbound call center is designed for call center agents to make outbound calls to customers on behalf of a business or client.
Outbound call center is designed for call center agents to make outbound calls to customers on behalf of a business or client. You can turn your database into profit generator with VADS Indonesia. Our Outbound Solutions and Services will give you the best system and services to grow your business.
We offer 4 solution as part of our service to achieve better customer experience and create satisfaction and loyalty.
Omnichannel is a cross-channel business model and content strategy that companies use to improve their user experience.
Omni Channel is a cross-channel business model and content strategy that companies use to improve their user experience. Omnichannel is an integrated way of thinking about people’s relationships with organisations. Rather than working in parallel, communication channels are designed to cooperate and build a coherent, evolving, cross-channel experience.
Omni Channel supersedes multichannel and includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication Companies that use omnichannel contend that a customer values the ability to be in contact with a company through multiple avenues at the same time.
- Integrated Communication and Analytics
- Instant Revenue Growth
- Customer Self-Service
- High Customer Retention
Customer Service Learning Center
Develop and train your team with VADS Learning Center.
PT VADS as a Learning Center provides trainers, modules, development program for individuals and/or teams. We own vast curriculum for training provided by local trainers, with flexible training locations that can be arranged at the client’s place or PT VADS Learning Center. Types of Training provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge