PT VADS Indonesia, a technology company that focuses on consulting services and digital transformation, has won various prestigious awards at the 2023 Stellar Workplace Award held by Kontan Business & Investment Media together with GML Performance Consulting on Wednesday (8/11) at Le Meridien Hotel, Jakarta. This award recognizes the company's dedication to creating a work environment that inspires and supports employee development, and contributes positively to the company's overall success. PT VADS Indonesia received 3 awards at once, namely:
• The Best Stellar Workplace Award for Small Employers (Private Sector)
This award was given to PT VADS Indonesia because it obtained the highest employee engagement index, including employee commitment and satisfaction scores. In this category, PT VADS Indonesia shows a high commitment to employee development and improving the quality of the work environment.
• Stellar Workplace Recognition in Employee Commitment
This award is given to companies that demonstrate a high employee commitment index, where employees not only contribute according to their duties but also provide extra positive effort towards the company's success. PT VADS Indonesia maintains an extraordinary commitment to achieving excellence and providing a positive impact on organizational development.
• Stellar Workplace Recognition in Employee Satisfaction
This award is given to companies that have succeeded in creating a high employee satisfaction index, reflected in the positive attitude of employees towards the company. PT VADS Indonesia is proud because employees feel high satisfaction and spread positive views about the company to colleagues, prospective employees, and customers.
The award winners were selected based on evidence of employee engagement as measured through surveys and panel assessments by a team of judges. The evaluation also includes an analysis of company presentation documents that demonstrate the best employee engagement initiatives related to business performance. This ensures that awards are given to companies that have a real commitment to employee development and overall company growth.
The 8th Stellar Workplace Award in 2023 carries the theme "New Gen Engagement & Branding" presented by ONE GML - Center of Digital & Human Transformation (CDHX) and Kontan Business magazine. This collaboration provides wider recognition for PT VADS Indonesia's achievements in creating an extraordinary work environment and contributing greatly to the progress of the organization and society in general.
At the Partner Appreciation Award event held internally by PT XL Axiata to celebrate its 27th anniversary, PT VADS Indonesia was recognized and appreciated for its successful partnership with PT XL Axiata for more than 10 years. This award is concrete proof of PT VADS Indonesia's commitment and dedication to supporting the vision and mission of PT XL Axiata to bring innovation and development of information technology to Indonesia.
The partnership between PT XL Axiata and PT VADS Indonesia has brought significant benefits to both parties and the Indonesian people at large. For more than a decade, close collaboration between the two companies has produced various innovative services and technological solutions that have improved telecommunications services, improved people's quality of life, and brought progress to industry in the country.
PT XL Axiata as a leader in the telecommunications industry has succeeded in expanding network coverage and providing better services to the public, along with technological support and optimizing customer services provided by PT VADS Indonesia.
The Partner Appreciation Award is an important milestone that commemorates the successful partnership between PT XL Axiata and PT VADS Indonesia. This is also an encouragement for both companies to continue to innovate, work together, and make a greater positive contribution to technological progress and Indonesian society.
PT XL Axiata and PT VADS Indonesia's commitment to bringing positive change to society and creating a better telecommunications ecosystem is a reflection of the values upheld by both companies. Hopefully, this partnership that has been established will continue to develop and provide even greater benefits for this country. #JadiLebihBaik with PT XL Axiata and PT VADS Indonesia!
PT VADS Indonesia Awarded "Excellent Contact Center Floor Operation 2023" by PT Haier Sales Indonesia
PT VADS Indonesia achieved a proud achievement after receiving the "Excellent Contact Center Floor Operation 2023" award from PT Haier Sales Indonesia. This award was given in recognition of PT VADS Indonesia's invaluable contribution to maintaining daily operations and ensuring high-quality service to PT Haier Sales Indonesia customers.
This award is clear evidence of the dedication and professionalism that has been implemented by PT VADS Indonesia in providing superior services in the contact center field. One of the keys to PT VADS Indonesia's success in obtaining this award is its focus on service quality and efficient operations. The PT VADS Indonesia contact center team continues to strive to provide timely, informative, and helpful service to customers. We constantly innovate and ensure that every interaction with customers is a satisfying experience.
In supporting PT Haier Sales Indonesia, PT VADS Indonesia truly understands the importance of effective customer engagement. We work proactively to understand customer needs and expectations so that we can provide the right solutions and support the creation of high customer satisfaction. Good customer engagement is the foundation of superior contact center operations.
The "Excellent Contact Center Floor Operation 2023" award given by PT Haier Sales Indonesia is proof of appreciation for the maximum efforts made by PT VADS Indonesia. Now, PT VADS Indonesia is increasingly motivated to continue improving the quality of our services, strengthening our partnership with PT Haier Sales Indonesia, and ensuring an extraordinary customer experience in every interaction.
This success also reflects PT VADS Indonesia's commitment to remain a leader in the contact center industry and to continue to provide the best service to our partners and customers.
"We are proud of this award and ready to continue to contribute and carry out our responsibilities optimally to serve the Indonesian people better." Said Saravanan Belusami, CEO of PT VADS Indonesia.
According to the World Health Organization (WHO), mental health is a state of well-being where every individual can realize their own potential. It can be interpreted again that someone can overcome stress in their normal life. Mental health is something that everyone has or is an individual.
Good mental health is a condition when a person's mind is in a peaceful and calm state, allowing us to enjoy daily life and respect other people around us. A person can be said to be mentally healthy, namely a person who can use his abilities or potential to the maximum in facing challenges in his life, and can establish relationships with other people, namely positive relationships. Apart from that, someone who is mentally healthy can handle themselves when they experience stress and make choices. Do you know so far what the causes and risks are that trigger mental health so far? Do you know what symptoms appear when you experience depression? So what treatment can you do when you experience an emotional condition that is not okay?
In this webinar, we want to invite you to become more familiar with and understand the feelings of yourself and those closest to you. Register yourself or your colleagues now via bit.ly/VADSwebinarMHA
Title: Mental Health Awareness
Speaker : Nurul Aisah, M.Psi., Psi.
Date: Tuesday, October 10 2023
Time: 15.30-16.30 WIB
Duration: 1 hour
Causes and risk factors for depression
Detect yourself as early as possible
PT VADS Indonesia has achieved brilliant achievements in 2023 The Best Contact Center Indonesia (TBCCI) event, where VADS won a silver medal in the corporate category "The Best Contact Center Operations".
TBCCI is a national-level awards event that appreciates excellence in the contact center industry in Indonesia and is recognized internationally by the Contact Center Association of Asia Pacific (CC-APAC). This year, more than 50 companies from various sectors participated, making the competition even fiercer.
PT VADS Indonesia's success in winning this silver medal cannot be separated from the trust given by clients in choosing the services provided by PT VADS Indonesia to meet their customers' needs. This success is also the result of the hard work and dedication of the VADSters who have made an extraordinary contribution in ensuring optimal operations at the TBCCI 2023 event.
With this brilliant achievement, PT VADS Indonesia confirms its commitment to continue to improve and maintain standards of service excellence as a Digital BPO company that provides the best customer experience in Indonesia. In a world that continues to change and develop, PT VADS Indonesia strives to remain at the forefront of innovation and provide appropriate solutions for customer needs.
We would like to express our deepest gratitude to ICCA and the entire VADSters team who have provided full support to PT VADS Indonesia in facing this prestigious event. This success gives us new enthusiasm and motivates us to continue moving forward. Together, we will make PT VADS Indonesia Semakin MANTAP!
The Contact Center is a centralized information system to serve customer needs that is used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.
Basic knowledge about the world of contact centers is the most important thing that every employee, as a contact center agent, must have in order to adapt easily and provide excellent service to customers.
Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?
You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via https://bit.ly/BerkarierContactCenterVADS
Title : Career in the Contact Center World
Date : Tuesday, 11 July 2023
Time: 19.00-21.00 WIB
Duration : 2 hours
Mechanism : Online
Benefits : E-Certificate
1. Definition and duties of a contact center agent
2. Career path in the contact center world
3. Channels in the contact center, as well as the skills needed in each channel
The Contact Center is a centralized information system to serve customer needs used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.
Basic knowledge about the world of contact centers is the most essential thing that every employee, as a contact center agent, must have to adapt easily and provide excellent customer service.
Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? What career path can you get? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?
You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via https://bit.ly/bit.ly/BerkarierContactCenterVADS
1. Know the definition and duties of a contact center agent
2. What is the career path in the contact center world
3. Channels that are commonly used, as well as the skills needed in each channel
Title : Career in the World Contact Center
Date : Thursday, 22 June 2023
Time: 15.00-17.00 WIB
Duration : 2 hours
Mechanism : Online
PT VADS Indonesia, a leading Business Process Outsourcing company in Indonesia, has officially certified to ISO 37001:2016 Anti-Bribery Management System certification. The Anti-Bribery Management System is a standard that has requirements and provides guidance for establishing, implementing, maintaining, reviewing, and improving an anti-bribery management system. To get ISO 37001:2016 certification, an audit must be carried out.
PT VADS Indonesia begin the process on October 5, 2022. To get ISO 37001:2016 certification, PT VADS Indonesia must implement three variables starting from the planning, implementation, and evaluation processes. PT VADS Indonesia successfully obtained a certificate in May 2023 after several times audits from TUV Nord Indonesia.
Saravanan Belusami, Chief Executive Officer of PT VADS Indonesia said, "For years PT VADS Indonesia has been actively committed to fighting bribery and corruption. Of course, we are very proud to be certified ISO 37001 on a global level. This is a major asset to retain the trust of our many clients and partners, to gain access to new markets, and to help us reach our targets.
"The ISO 37001:2016 Certification confirms the quality of the system to prevent bribery and corruption, and in line with the principle of "zero tolerance" expressed in PT VADS Indonesia’s Code of Ethics.”, he added.
With the implementation of ISO 37001:2016, PT VADS Indonesia is committed to consistently applying SMAP and 4 NO’s principles, which are No Kickback, no luxury hospitality, no gift, and no bribery.
PT VADS Indonesia has passed the SNI ISO 37001:2016 Anti-Bribery Management System (SMAP) certification audit. Therefore, we urge all partners/providers of goods and services (vendors)/stakeholders of PT VADS Indonesia that we respect, not to provide gifts/parcels/gratifications in any form to all employees of PT VADS Indonesia in the context of the religious holidays and other days.
It is our hope that we will get support from all stakeholders, in order to realize PT VADS Indonesia which has integrity and is free from bribery practices as an effort to prevent corruption and implement good corporate governance.
If you become aware of any violation by internal parties of PT VADS Indonesia towards this commitment, we ask for your willingness to report it to the Whistle Blowing System (WBS) via email email@example.com
PT VADS Indonesia implements the ISO 37001:2016 Anti-Bribery Management System as a form of commitment to conducting business by always prioritizing ethics and honesty. This progressive step is to mitigate the risk of bribery that has a detrimental effect on the company and stakeholders, both in the short and long term.
ISO 37001:2016 Anti-Bribery Management System is a standard that details requirements and provides guidance to assist companies in preventing, detecting, and dealing with bribery in companies.
In order to support this policy, PT VADS Indonesia is committed to the following:
1. Implementing the value of integrity, guided by the code of ethics of the 4 NO's principles as follows:
1) No Bribery (No bribery, kickbacks, and extortion)
2) No Kickback (No commissions, money/thanks, and money sharing)
3) No Gift (No unusual gift)
4) No Luxurious Hospitality (No excessive reception and entertainment)
2. Implement the Zero Tolerance principle for actions related to violations of laws and regulations related to Corruption Eradication and the 4 NO's principles.
3. Do not allow company employees and company stakeholders to violate the Company's Code of Ethics, Core Values, and 4 NO's Principles relating to their duties at PT VADS Indonesia.
4. Regulating the conflict of interest of every employee of the company and any conflict of interest that has the potential to pose a risk must be declared.
5. Provide regular outreach and training regarding corruption prevention, 4 NO's principles, and building business integrity on a regular basis to all company employees.
6. Establish an independent and independent Anti-Bribery Compliance Function.
7. Supervise and provide a framework for the implementation of this commitment and any violation of the Code of Ethics and Principle 4 NOs will be subject to sanctions in accordance with applicable regulations.
8. Always strive to improve and improve every business process so that it is in line with integrity principles.
With the certification of the Anti-Bribery Management System based on ISO 37001: 2016 at PT VADS Indonesia, this certification can be used as a guarantee for stakeholders that the company has carried out anti-bribery control practices that are recognized internationally and nationally.
In the internal context, with the establishment of policies and guidelines for the Anti-Bribery Management System, it becomes an obligation for all employees of PT VADS Indonesia to comply with the policies and all requirements in implementing all rules and procedures for the Anti-Bribery Management System.
Report if you receive gifts that indicate gratuity to the PT VADS Indonesia Gratification Control Unit (UPG) team directly or via email at firstname.lastname@example.org. Report if you know of any bribery or gratuity violations within PT VADS Indonesia to the Whistle Blowing System (WBS) via email email@example.com.
VADS Indonesia won as Customer Service Excellence Partner of The Year at the 2023 Marvelous Partner Awards by Indosat Ooredoo Hutchison
For the first time, Indosat Ooredoo Hutchison (IOH) held an appreciation night for its partners at the 2023 Marvelous Partner Awards in Jakarta, 10 February 2023. The event is an appreciation from IOH to its partners who have worked together to support and make a significant contribution during one year of IOH's journey in Indonesia post-merger.
A little flashback regarding the merger, Indonesian cellular operators Indosat Ooredoo (PT Indosat Tbk) and Tri (PT Hutchison 3 Indonesia/H3I) announced a merger agreement in September 2021. However, the effective date for the Indosat-Tri merger was January 4, 2022.
At the 2023 Marvelous Partner Awards, IOH honored 20 winners who crossed all aspects of IOH's business and especially the customer journey. Nominations are then reviewed and presented to a panel of judges consisting of IOH leaders and external consultants who decide on the final winner based on their ranking on the evaluation criteria. Nominations for the winners of this event can be seen at https://marvyawards.com/nominees
President Director and CEO of Indosat Ooredoo Hutchison, Vikram Sinha, said, "The spirit of cooperation inspires us to continue collaborating with various partners in presenting a memorable experience for all stakeholders. Through the 2023 Marvelous Partner Awards, we would like to express our highest appreciation to our partners who have jointly contributed to achieving our greater goal of connecting and empowering the people of Indonesia by accelerating the nation's digital transformation."
Apart from being one of the nominees, PT VADS Indonesia is the winner in the Customer Service Excellence Partner of The Year category. Saravanan Belusami, Chief Executive Officer of PT VADS Indonesia is the representative to receive the award that night.
“It was a surprise to me personally. IOH has demonstrated very well by positioning all of us as true partners instead of vendors. The award recognizes the hard work done by all employees in the IOH project and we are very humble to be one of the recipients.”, Saravanan said. “I always emphasize to our employees, that nothing will come true without their hard work and cooperation. Therefore, this achievement is the joint success of each VADS Indonesia employee who has produced extraordinary results.", He added.
He also said that this award does not mean that we have to be satisfied and complacent about the success that we have achieved, but also as an encouragement for PT VADS Indonesia to continue to focus and innovate in providing Its best service.
PT VADS Indonesia won a silver award at The Best Contact Center Indonesia (TBCCI) in 2022 for the corporate category "The Best Technology Innovation".
This national-level contact center world award event in Indonesia has received international recognition from the Contact Center Association of Asia Pacific (CC-APAC) and this year more than 40 companies from various industries participated.
The achievements obtained by PT VADS Indonesia are inseparable from the trust of clients who have entrusted their customer service to PT VADS Indonesia. This success is of course also thanks to the help of the VADSters who have contributed to the TBCCI 2022 event. And with the achievements that have been obtained, PT VADS Indonesia is committed to continuously improving and maintaining its service excellence as a contact center provider BPO company in Indonesia.
Thank you to ICCA Indonesia and all VADSters who have supported VADS Indonesia in this event. Semakin MANTAP!