As a company that prioritizes integrity and good governance, PT VADS Indonesia is committed to enforcing a strict and consistent anti-bribery policy. This policy is part of the implementation of the Anti-Bribery Management System (ABMS) in accordance with the Indonesian National Standards (SNI) and the applicable laws in the Republic of Indonesia.

Anti-Bribery Statement

PT VADS Indonesia upholds its anti-bribery stance by implementing the 4 NO’s principles in all its business activities and operations. These principles are:

1. No Bribery – Rejecting all forms of bribery, extortion, or coercion.
2. No Kickback – Prohibiting the acceptance or giving of commissions, gratuities, or any form of incentive.
3. No Gift – Banning the acceptance of inappropriate gifts.
4. No Luxurious Hospitality – Ensuring simplicity in hospitality and avoiding extravagant receptions.

By adhering to these principles, PT VADS Indonesia commits to maintaining integrity and ensuring that all business relationships are free from bribery.

Zero Tolerance for Violations

The company enforces a zero-tolerance policy against any form of violation related to corruption, particularly bribery. Any actions that violate the laws on corruption eradication will be addressed in accordance with the applicable regulations.

Implementation and Monitoring

As part of this anti-bribery policy, PT VADS Indonesia ensures that all employees and stakeholders comply with the following:

• The Company’s Code of Conduct
• Core Values
• The 4 NO’s Principles

The company also regulates potential conflicts of interest among employees. Any conflict that poses a potential risk must be declared and addressed according to the company’s policies.

Regular Training and Education

PT VADS Indonesia conducts regular training and socialization sessions on corruption prevention, the application of the 4 NO’s principles, and business integrity development. These training sessions are designed to ensure that all employees are fully aware of the importance of maintaining integrity in all activities.

Independent Anti-Bribery Compliance Function

The company has established an Independent Anti-Bribery Compliance Function, responsible for overseeing the implementation of this policy. This function actively ensures that all business processes align with the principles of integrity.

Sanctions and Actions

Any violation of the Code of Conduct or the 4 NO’s principles will result in sanctions in accordance with company policies. PT VADS Indonesia enforces strict consequences for anyone found engaging in activities that are inconsistent with this anti-bribery policy.

Adherence to Regulations

This policy is grounded in various legal frameworks in Indonesia, including:

• KPK Regulation No. 2 of 2019 on Gratification Reporting
• Law No. 20 of 2001 on the Eradication of Corruption
• Law No. 11 of 1980 on Bribery
• ISO 37001:2016 on Anti-Bribery Management Systems

As part of TM ONE, PT VADS Indonesia also refers to the Parent Company’s Code of Conduct to ensure that all operations adhere to high standards of business ethics.

By implementing this anti-bribery policy, PT VADS Indonesia is committed to continuously enhancing transparency and accountability in all its business processes, thereby maintaining the trust and reputation of its clients and stakeholders.

Are you aiming to ace your job interview and start a career in the contact center industry? Don’t miss out on our Free Webinar titled "Successful Interview Strategies for Job Seekers." This webinar is specifically designed to provide you with essential knowledge and boost your confidence as you prepare for a career as a contact center agent.

What Will You Learn?

• Steps to prepare before a job interview
• How to handle interview questions
• Etiquette and manners during the interview
• Actions to take after the interview

Webinar Details:

• Title: Successful Interview Strategies for Job Seekers
• Date: Monday, September 9, 2024
• Time: 15:00-17:00 WIB
• Duration: 2 hours
• Format: Online via Microsoft Teams
• Trainer: M. Sulaiman
• Benefit: E-Certificate
• Price: Free!

Registration Deadline: Friday, September 6, 2024

Register now at: https://bit.ly/academy-wawancara

Don’t miss this golden opportunity to enhance your skills and open the door to a successful career in the contact center industry!

Are you working in customer service and looking to improve your English communication skills? Join our English for Customer Service webinar on September 19, 2024, from 15:00 to 17:00 WIB. This session is specially designed to help you master essential English skills for your customer service role.

What You Will Learn:

1. Understanding the use of present tense in customer service contexts.
2. Key English vocabulary that is crucial for effective communication in customer service.
3. Common English phrases used in customer service interactions.

Webinar Details:

• Date: September 19, 2024
• Time: 15:00 - 17:00 WIB
• Investment: Rp49,000
• Benefit: e-Certificate, Lifetime Access to Materials
• Trainer: Ayu Putri Pramesti, BNSP Certified
• Format: Online

Register now at: bit.ly/academy-englishforcs

Don’t miss this opportunity to enhance your professional skills at an unbeatable price. Secure your spot today and take your customer service communication to the next level!

For more information, contact us at +6287888780066 or email us at academy@vads.co.id.

A Contact Center is a centralized information system used to serve customer needs, utilized by nearly all industries, such as banking, telecommunications, healthcare, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge of the contact center world is essential for every employee, especially contact center agents, to easily adapt and provide excellent service to customers.

Poor understanding can negatively impact the organization and create a poor image for the industry itself. Therefore, basic knowledge of contact center agents is crucial. Do you know the definition and duties of a contact center agent? What career paths are available? Are you aware of the channels commonly used in a contact center? And what skills are needed for each of those channels?

You must have this basic knowledge if you want to pursue a career in the contact center world, so you can be more understanding and confident in carrying out the duties of a contact center agent. Register yourself or your employees now through https://bit.ly/academy-career.

Materials:

1. Understanding the definition and duties of a contact center agent
2. Career paths in the contact center world
3. Commonly used channels and the necessary skills for each channel

Title: Career in the Contact Center World
Date: Thursday, August 15, 2024
Time: 3:00 PM - 5:00 PM WIB
Duration: 2 hours
Mechanism: Online
Benefits: E-Certificate and PDF Materials
Price: Rp. 100,000
Promo: Buy 2 get 3 for Rp. 200,000

Bank Account: BCA – VADS INDONESIA PT – 2063997447
Trainer: Bastian Elmori Tobing (BNSP Certified)
Venue: Online (Microsoft Teams)
Registration Deadline: Wednesday, August 13, 2024

For more information, contact:

Academy VADS
+6287888780066
academy@vads.co.id

Officially, PT VADS Indonesia has confirmed its involvement in collaborating with BBPVP Semarang in the Opening of Competency-Based Training (PBK) Phase 3 BBPVP Semarang event. At this event, there was an agenda for signing an MOU between BBPVP Semarang x Stakeholders (government agencies) and companies held on Friday, March 22, 2024, at the Catwalk Studio BBPVP Semarang.

PT VADS took this opportunity to establish cooperation with BBPVP Semarang in efforts to absorb BBPVP Semarang graduates as candidates for Contact Center Agents. Since 2023, the collaboration between BBPVP Semarang and PT VADS has opened training classes for prospective Contact Center Agents, with its Coaching Team assisted by PT VADS Academy's team.

Through this collaboration, PT VADS hopes that BBPVP Semarang can produce the best workforce that can be absorbed into partner companies, especially PT VADS.

PT VADS Indonesia, a technology company that focuses on consulting services and digital transformation, has won various prestigious awards at the 2023 Stellar Workplace Award held by Kontan Business & Investment Media together with GML Performance Consulting on Wednesday (8/11) at Le Meridien Hotel, Jakarta. This award recognizes the company's dedication to creating a work environment that inspires and supports employee development, and contributes positively to the company's overall success. PT VADS Indonesia received 3 awards at once, namely:

• The Best Stellar Workplace Award for Small Employers (Private Sector)
This award was given to PT VADS Indonesia because it obtained the highest employee engagement index, including employee commitment and satisfaction scores. In this category, PT VADS Indonesia shows a high commitment to employee development and improving the quality of the work environment.

• Stellar Workplace Recognition in Employee Commitment
This award is given to companies that demonstrate a high employee commitment index, where employees not only contribute according to their duties but also provide extra positive effort towards the company's success. PT VADS Indonesia maintains an extraordinary commitment to achieving excellence and providing a positive impact on organizational development.

• Stellar Workplace Recognition in Employee Satisfaction
This award is given to companies that have succeeded in creating a high employee satisfaction index, reflected in the positive attitude of employees towards the company. PT VADS Indonesia is proud because employees feel high satisfaction and spread positive views about the company to colleagues, prospective employees, and customers.

The award winners were selected based on evidence of employee engagement as measured through surveys and panel assessments by a team of judges. The evaluation also includes an analysis of company presentation documents that demonstrate the best employee engagement initiatives related to business performance. This ensures that awards are given to companies that have a real commitment to employee development and overall company growth.

The 8th Stellar Workplace Award in 2023 carries the theme "New Gen Engagement & Branding" presented by ONE GML - Center of Digital & Human Transformation (CDHX) and Kontan Business magazine. This collaboration provides wider recognition for PT VADS Indonesia's achievements in creating an extraordinary work environment and contributing greatly to the progress of the organization and society in general.

At the Partner Appreciation Award event held internally by PT XL Axiata to celebrate its 27th anniversary, PT VADS Indonesia was recognized and appreciated for its successful partnership with PT XL Axiata for more than 10 years. This award is concrete proof of PT VADS Indonesia's commitment and dedication to supporting the vision and mission of PT XL Axiata to bring innovation and development of information technology to Indonesia.

The partnership between PT XL Axiata and PT VADS Indonesia has brought significant benefits to both parties and the Indonesian people at large. For more than a decade, close collaboration between the two companies has produced various innovative services and technological solutions that have improved telecommunications services, improved people's quality of life, and brought progress to industry in the country.

PT XL Axiata as a leader in the telecommunications industry has succeeded in expanding network coverage and providing better services to the public, along with technological support and optimizing customer services provided by PT VADS Indonesia.

The Partner Appreciation Award is an important milestone that commemorates the successful partnership between PT XL Axiata and PT VADS Indonesia. This is also an encouragement for both companies to continue to innovate, work together, and make a greater positive contribution to technological progress and Indonesian society.

PT XL Axiata and PT VADS Indonesia's commitment to bringing positive change to society and creating a better telecommunications ecosystem is a reflection of the values upheld by both companies. Hopefully, this partnership that has been established will continue to develop and provide even greater benefits for this country. #JadiLebihBaik with PT XL Axiata and PT VADS Indonesia!

PT VADS Indonesia achieved a proud achievement after receiving the "Excellent Contact Center Floor Operation 2023" award from PT Haier Sales Indonesia. This award was given in recognition of PT VADS Indonesia's invaluable contribution to maintaining daily operations and ensuring high-quality service to PT Haier Sales Indonesia customers.

This award is clear evidence of the dedication and professionalism that has been implemented by PT VADS Indonesia in providing superior services in the contact center field. One of the keys to PT VADS Indonesia's success in obtaining this award is its focus on service quality and efficient operations. The PT VADS Indonesia contact center team continues to strive to provide timely, informative, and helpful service to customers. We constantly innovate and ensure that every interaction with customers is a satisfying experience.

In supporting PT Haier Sales Indonesia, PT VADS Indonesia truly understands the importance of effective customer engagement. We work proactively to understand customer needs and expectations so that we can provide the right solutions and support the creation of high customer satisfaction. Good customer engagement is the foundation of superior contact center operations.

The "Excellent Contact Center Floor Operation 2023" award given by PT Haier Sales Indonesia is proof of appreciation for the maximum efforts made by PT VADS Indonesia. Now, PT VADS Indonesia is increasingly motivated to continue improving the quality of our services, strengthening our partnership with PT Haier Sales Indonesia, and ensuring an extraordinary customer experience in every interaction.

This success also reflects PT VADS Indonesia's commitment to remain a leader in the contact center industry and to continue to provide the best service to our partners and customers.

"We are proud of this award and ready to continue to contribute and carry out our responsibilities optimally to serve the Indonesian people better." Said Saravanan Belusami, CEO of PT VADS Indonesia.

According to the World Health Organization (WHO), mental health is a state of well-being where every individual can realize their own potential. It can be interpreted again that someone can overcome stress in their normal life. Mental health is something that everyone has or is an individual.

Good mental health is a condition when a person's mind is in a peaceful and calm state, allowing us to enjoy daily life and respect other people around us. A person can be said to be mentally healthy, namely a person who can use his abilities or potential to the maximum in facing challenges in his life, and can establish relationships with other people, namely positive relationships. Apart from that, someone who is mentally healthy can handle themselves when they experience stress and make choices. Do you know so far what the causes and risks are that trigger mental health so far? Do you know what symptoms appear when you experience depression? So what treatment can you do when you experience an emotional condition that is not okay?

In this webinar, we want to invite you to become more familiar with and understand the feelings of yourself and those closest to you. Register yourself or your colleagues now via bit.ly/VADSwebinarMHA

Webinars:

Title: Mental Health Awareness

Speaker : Nurul Aisah, M.Psi., Psi.

Date: Tuesday, October 10 2023

Time: 15.30-16.30 WIB

Duration: 1 hour

Mechanism: Online

Benefits: E-Certificate

Material:

Causes and risk factors for depression

Detect yourself as early as possible

Treatment tips

PT VADS Indonesia has achieved brilliant achievements in 2023 The Best Contact Center Indonesia (TBCCI) event, where VADS won a silver medal in the corporate category "The Best Contact Center Operations".

TBCCI is a national-level awards event that appreciates excellence in the contact center industry in Indonesia and is recognized internationally by the Contact Center Association of Asia Pacific (CC-APAC). This year, more than 50 companies from various sectors participated, making the competition even fiercer.

PT VADS Indonesia's success in winning this silver medal cannot be separated from the trust given by clients in choosing the services provided by PT VADS Indonesia to meet their customers' needs. This success is also the result of the hard work and dedication of the VADSters who have made an extraordinary contribution in ensuring optimal operations at the TBCCI 2023 event.

With this brilliant achievement, PT VADS Indonesia confirms its commitment to continue to improve and maintain standards of service excellence as a Digital BPO company that provides the best customer experience in Indonesia. In a world that continues to change and develop, PT VADS Indonesia strives to remain at the forefront of innovation and provide appropriate solutions for customer needs.

We would like to express our deepest gratitude to ICCA and the entire VADSters team who have provided full support to PT VADS Indonesia in facing this prestigious event. This success gives us new enthusiasm and motivates us to continue moving forward. Together, we will make PT VADS Indonesia Semakin MANTAP!

The Contact Center is a centralized information system to serve customer needs that is used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge about the world of contact centers is the most important thing that every employee, as a contact center agent, must have in order to adapt easily and provide excellent service to customers.

Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?

You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via https://bit.ly/BerkarierContactCenterVADS

Webinar 2:

Title : Career in the Contact Center World

Date : Tuesday, 11 July 2023

Time: 19.00-21.00 WIB

Duration : 2 hours

Mechanism : Online

Benefits : E-Certificate

Material:

1. Definition and duties of a contact center agent

2. Career path in the contact center world

3. Channels in the contact center, as well as the skills needed in each channel

The Contact Center is a centralized information system to serve customer needs used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge about the world of contact centers is the most essential thing that every employee, as a contact center agent, must have to adapt easily and provide excellent customer service.
Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? What career path can you get? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?

You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via https://bit.ly/bit.ly/BerkarierContactCenterVADS

Material:
1. Know the definition and duties of a contact center agent
2. What is the career path in the contact center world
3. Channels that are commonly used, as well as the skills needed in each channel

Title : Career in the World Contact Center
Date : Thursday, 22 June 2023
Time: 15.00-17.00 WIB
Duration : 2 hours
Mechanism : Online