PT VADS Indonesia, a leading Business Process Outsourcing company in Indonesia, has officially certified to ISO 37001:2016 Anti-Bribery Management System certification. The Anti-Bribery Management System is a standard that has requirements and provides guidance for establishing, implementing, maintaining, reviewing, and improving an anti-bribery management system. To get ISO 37001:2016 certification, an audit must be carried out.

PT VADS Indonesia begin the process on October 5, 2022. To get ISO 37001:2016 certification, PT VADS Indonesia must implement three variables starting from the planning, implementation, and evaluation processes. PT VADS Indonesia successfully obtained a certificate in May 2023 after several times audits from TUV Nord Indonesia.

Saravanan Belusami, Chief Executive Officer of PT VADS Indonesia said, "For years PT VADS Indonesia has been actively committed to fighting bribery and corruption. Of course, we are very proud to be certified ISO 37001 on a global level. This is a major asset to retain the trust of our many clients and partners, to gain access to new markets, and to help us reach our targets.

"The ISO 37001:2016 Certification confirms the quality of the system to prevent bribery and corruption, and in line with the principle of "zero tolerance" expressed in PT VADS Indonesia’s Code of Ethics.”, he added.

With the implementation of ISO 37001:2016, PT VADS Indonesia is committed to consistently applying SMAP and 4 NO’s principles, which are No Kickback, no luxury hospitality, no gift, and no bribery.

PT VADS Indonesia has passed the SNI ISO 37001:2016 Anti-Bribery Management System (SMAP) certification audit. Therefore, we urge all partners/providers of goods and services (vendors)/stakeholders of PT VADS Indonesia that we respect, not to provide gifts/parcels/gratifications in any form to all employees of PT VADS Indonesia in the context of the religious holidays and other days.

It is our hope that we will get support from all stakeholders, in order to realize PT VADS Indonesia which has integrity and is free from bribery practices as an effort to prevent corruption and implement good corporate governance.

If you become aware of any violation by internal parties of PT VADS Indonesia towards this commitment, we ask for your willingness to report it to the Whistle Blowing System (WBS) via email ethic@vads.co.id

PT VADS Indonesia implements the ISO 37001:2016 Anti-Bribery Management System as a form of commitment to conducting business by always prioritizing ethics and honesty. This progressive step is to mitigate the risk of bribery that has a detrimental effect on the company and stakeholders, both in the short and long term.

ISO 37001:2016 Anti-Bribery Management System is a standard that details requirements and provides guidance to assist companies in preventing, detecting, and dealing with bribery in companies.

In order to support this policy, PT VADS Indonesia is committed to the following:
1. Implementing the value of integrity, guided by the code of ethics of the 4 NO's principles as follows:
     1) No Bribery (No bribery, kickbacks, and extortion)
     2) No Kickback (No commissions, money/thanks, and money sharing)
     3) No Gift (No unusual gift)
     4) No Luxurious Hospitality (No excessive reception and entertainment)
2. Implement the Zero Tolerance principle for actions related to violations of laws and regulations related to Corruption Eradication and the 4 NO's principles.
3. Do not allow company employees and company stakeholders to violate the Company's Code of Ethics, Core Values, and 4 NO's Principles relating to their duties at PT VADS Indonesia.
4. Regulating the conflict of interest of every employee of the company and any conflict of interest that has the potential to pose a risk must be declared.
5. Provide regular outreach and training regarding corruption prevention, 4 NO's principles, and building business integrity on a regular basis to all company employees.
6. Establish an independent and independent Anti-Bribery Compliance Function.
7. Supervise and provide a framework for the implementation of this commitment and any violation of the Code of Ethics and Principle 4 NOs will be subject to sanctions in accordance with applicable regulations.
8. Always strive to improve and improve every business process so that it is in line with integrity principles.

With the certification of the Anti-Bribery Management System based on ISO 37001: 2016 at PT VADS Indonesia, this certification can be used as a guarantee for stakeholders that the company has carried out anti-bribery control practices that are recognized internationally and nationally.

In the internal context, with the establishment of policies and guidelines for the Anti-Bribery Management System, it becomes an obligation for all employees of PT VADS Indonesia to comply with the policies and all requirements in implementing all rules and procedures for the Anti-Bribery Management System.
Report if you receive gifts that indicate gratuity to the PT VADS Indonesia Gratification Control Unit (UPG) team directly or via email at antirasuah@vads.co.id. Report if you know of any bribery or gratuity violations within PT VADS Indonesia to the Whistle Blowing System (WBS) via email ethic@vads.co.id.

For the first time, Indosat Ooredoo Hutchison (IOH) held an appreciation night for its partners at the 2023 Marvelous Partner Awards in Jakarta, 10 February 2023. The event is an appreciation from IOH to its partners who have worked together to support and make a significant contribution during one year of IOH's journey in Indonesia post-merger. 

A little flashback regarding the merger, Indonesian cellular operators Indosat Ooredoo (PT Indosat Tbk) and Tri (PT Hutchison 3 Indonesia/H3I) announced a merger agreement in September 2021. However, the effective date for the Indosat-Tri merger was January 4, 2022. 

At the 2023 Marvelous Partner Awards, IOH honored 20 winners who crossed all aspects of IOH's business and especially the customer journey. Nominations are then reviewed and presented to a panel of judges consisting of IOH leaders and external consultants who decide on the final winner based on their ranking on the evaluation criteria. Nominations for the winners of this event can be seen at https://marvyawards.com/nominees 

President Director and CEO of Indosat Ooredoo Hutchison, Vikram Sinha, said, "The spirit of cooperation inspires us to continue collaborating with various partners in presenting a memorable experience for all stakeholders. Through the 2023 Marvelous Partner Awards, we would like to express our highest appreciation to our partners who have jointly contributed to achieving our greater goal of connecting and empowering the people of Indonesia by accelerating the nation's digital transformation." 

Apart from being one of the nominees, PT VADS Indonesia is the winner in the Customer Service Excellence Partner of The Year category. Saravanan Belusami, Chief Executive Officer of PT VADS Indonesia is the representative to receive the award that night. 

“It was a surprise to me personally. IOH has demonstrated very well by positioning all of us as true partners instead of vendors. The award recognizes the hard work done by all employees in the IOH project and we are very humble to be one of the recipients.”, Saravanan said. “I always emphasize to our employees, that nothing will come true without their hard work and cooperation. Therefore, this achievement is the joint success of each VADS Indonesia employee who has produced extraordinary results.", He added.  

He also said that this award does not mean that we have to be satisfied and complacent about the success that we have achieved, but also as an encouragement for PT VADS Indonesia to continue to focus and innovate in providing Its best service. 

PT VADS Indonesia won a silver award at The Best Contact Center Indonesia (TBCCI) in 2022 for the corporate category "The Best Technology Innovation".

This national-level contact center world award event in Indonesia has received international recognition from the Contact Center Association of Asia Pacific (CC-APAC) and this year more than 40 companies from various industries participated.

The achievements obtained by PT VADS Indonesia are inseparable from the trust of clients who have entrusted their customer service to PT VADS Indonesia. This success is of course also thanks to the help of the VADSters who have contributed to the TBCCI 2022 event. And with the achievements that have been obtained, PT VADS Indonesia is committed to continuously improving and maintaining its service excellence as a contact center provider BPO company in Indonesia.

Thank you to ICCA Indonesia and all VADSters who have supported VADS Indonesia in this event. Semakin MANTAP!

On Friday (01/04/22) the Implementing Management of the Kartu Prakerja Program in collaboration with PT VADS Indonesia inaugurated a contact center service in Jakarta. This collaboration aims to improve information services to applicants and recipients of Kartu Prakerja.

In this fast-paced world, consumers expect a fast and effective way of communicating. The presence of an integrated contact center service will provide convenience in obtaining information related to various needs and constraints experienced by users so that they can be handled more quickly, precisely, and measurably. Contact center services are at the forefront of responding to the needs of Kartu Prakerja users in getting the best quality service regarding the needs and constraints experienced. Therefore, the contact center is expected to be one of the bridges to build a good relationship with Kartu Prakerja users by providing easy services for its users.

Saravanan Belusami, Chief Executive Officer of PT VADS Indonesia said “Kartu Prakerja plays a major role in developing the skills of the Indonesian workforce by providing access to job training and entrepreneurship. This contact center service is a manifestation of the government's seriousness in having a dialogue with citizens by providing valid information. This is certainly an important point because it means the state is here for the community and the community is helped by the Kartu Prakerja.”

Currently, the Kartu Prakerja has a centralized contact center service to provide services and answer all user needs to be supported by experienced and trained agents who are integrated with the latest technological innovations. This contact center service consists of handling all needs, complaints, and complaints from its users.

Simon Charlie, Head of Operations Management of the Kartu Prakerja Program said “The Kartu Prakerja is the first government start-up institution in Indonesia that is 100% digital-based. This program was initiated by Pak Jokowi 2 years ago to answer the needs of Skilling, Upskilling, and Reskilling. During these 2 years, the Kartu Prakerja has set a total of 11.6 million participants from 80 million registrants. We have a moral responsibility to this country so that the Kartu Prakerja always innovates with the best service to be able to improve the achievements that were already good before to be even better.”

With this contact center service collaboration, it is hoped that the Kartu Prakerja will continue to grow and provide the best service for Indonesian citizens and become a catalyst in achieving the vision of an Advanced Indonesia.

PT VADS Indonesia won the "2021 Industry Champion Awards" held by Contact Center World. PT VADS Indonesia won two categories at once, namely for the Company and Individual categories which were won by Ts. Saravanan Belusami as CEO of PT VADS Indonesia.

This award is given to professional contact center companies as key in helping to shape and develop the industry through outstanding products, services, or leadership/education in this sector.

The success of PT VADS Indonesia in winning this award is certainly not without the trust of clients who have entrusted their customer service to PT VADS Indonesia. This success is of course also thanks to the help of the VADSters who have trusted PT VADS Indonesia and cast their votes. With this award, PT VADS Indonesia is committed to maintaining its service excellence as a contact center provider BPO company in Indonesia.

Thanks to all VADSters and semakin MANTAP!

Open Tender for Legal Advisory Firm

Job Scopes: 

• Conducting legal analysis and researching legal matters, specifically but not limited to,
  corporate laws, labor law, company law
• Providing advice on legal matters specifically but not limited to, corporate laws, labor
  law, company law
• Drafting legal opinions, memoranda, and briefing documents
• Reviewing legal material.
• Formulating formalities regarding settlements of disputes.
• Monitoring the implementation of the legal clauses.
• Have worked with BPO office

Deadline for Submissions: 15 October 2021

If you are interested, you can contact procurement@vads.co.id. 

As a form of commitment to providing excellent service to customers, Bank OCBC NISP strengthens its 24-hour Contact Center by collaborating with VADS Indonesia as an experienced human resource provider partner to provide more optimal information services to Bank OCBC NISP customers.

The inauguration of this collaboration took place at the OCBC NISP office located in Gunung Sahari on February 1, 2021, while still observing strict health protocols. Also attending was Zuraida Rahmawati, the Contact Center Senior Manager of OCBC NISP who was accompanied by M. Riski Ferdian, as the Contact Center Assistant Manager of OCBC NISP. VADS Indonesia itself is represented by Maranatha RS Abraham as Group Head of Operations.

In this inauguration, Bank OCBC NISP together with VADS Indonesia also gave appreciation to Contact Center agents who have become #PahlawanPerbankan by continuing to provide excellent service to customers in the midst of a pandemic. This collaboration between Bank OCBC NISP and VADS Indonesia is expected to build a new benchmark in providing excellent customer service in the financial industry by emphasizing service that is WoW (Trustworthy, Responsive, Warm). VADS Indonesia and Bank OCBC NISP recognize that customer experience in resolving customer complaints is an important key to increasing customer satisfaction. With the strengthening of this 24-hour Contact Center service, Bank OCBC NISP & VADS Indonesia is committed to providing multiplatform customer service, starting from telephone, email, WhatsApp, or social media for 24 hours. Customers can get information about the Bank's products, registration process to reporting complaints anytime anywhere for 24 hours.

PT. VADS Indonesia together with TM ONE signed a business agreement with FNS Value Co., Limited (FNSV), a Blockchain Secure Authentication provider company from Korea for the appointment of VADS Indonesia as the sole distributor of FNSV Blockchain Secure Authentication products and solutions (BSA) for Indonesia, Malaysia, and other strategic partners for the ASEAN region. This event takes place virtually via Microsoft Teams on Tuesday, January 26, 2021.

This cooperation agreement was signed by Ahmad Taufek Bin Omar, Executive Vice President / Chief Executive Officer, TM ONE, Mohamad Yusman Bin Ammeran, Head of Product and Innovation, TM ONE, Saravanan Belusami, Chief Executive Officer, VADS Indonesia, Deddy Hermansyah, Chief Marketing Officer, VADS Indonesia, Jeon Seung Ju, Chief Executive Officer, FNSV, and Kim, Senior Managing Director, FNSV. This signing uses TM ONE Digital Signature (TMODS), which is an online signing platform developed by TM ONE which has been legally recognized.

The agenda that took place this afternoon discussed additional agreements between TM ONE and FNSV as well as business agreements between TM ONE, PT VADS Indonesia, and also FNSV. FNSV offers the first patented solution in the world, namely blockchain technology that does not require a password in authentication, is easy to use, and has a high level of security that can secure company business.

Blockchain Secure Authentication (BSA) is a database that is shared across computer networks. Using Blockchain Secure Authentication technology can protect data against manipulation. Blockchain Secure Authentication provides the world's first passwordless authentication solution based on blockchain verification technology that verifies users and their phones. This solution provides a strong and trusted authentication service for websites, mobile logins, and secure access to be performed online. The various advantages of using Blockchain Secure Authentication technology are Secure authentication with hacking prevention, only using One Time Security Key (OTSK) based on some information from the device we use and then logging in without a password, reducing costs by managing a security program, convenience, and fast easy login, and optimal reliability for cost savings

Through this collaboration, PT VADS Indonesia, TM ONE, and also FNSV will work together in developing technology and business through BSA solutions for the Indonesian, Malaysian and ASEAN markets in the fields of web, cellular, Internet of Things (IoT), and 5G. It is hoped that this cooperation can also help other sectors, especially in cyber threats, which increasingly require companies to improve security in the cyber world.

The condition of the situation and the Covid-19 pandemic has made all levels of society have to be able to control this situation by strengthening and uniting each other in going through this difficult time, including the company. The economy must continue to run in the midst of this pandemic by remaining vigilant and complying with health protocols in accordance with the Decree of the Minister of Health number HK.01.07 / MENKES / 328/2020 concerning Guidelines for the Prevention and Control of Covid-19 in Office and Industrial Workplaces in Supporting Sustainability Effort on Pandemic Situations.

Companies must contribute to breaking the chain of Covid-19 transmission because the number of workers and the mobility of their workers has risk factors that need to be anticipated. For this reason, it is important for companies to strengthen internal and unite in preventing the transmission of Covid-19.

VADS Indonesia applies work guidelines during the new normal for the Jakarta, Yogyakarta, and Semarang sites such as providing information related to the Covid-19 virus, what information should be done during the new normal, providing various new normal facilities, and also establishing a Covid-19 handling team. Some of the health protocols to prevent Covid-19 transmission include:

1. Employees are required to wear a mask and wash their hands diligently while in the office area
2. Check body temperature and sense of smell before entering the office area
3. Limitation on the number of people in certain areas such as in elevators, smoking areas, and dining rooms
4. Regular cleaning of several places such as workspaces, door handles and stairs, elevator buttons, PCs, headsets, work desks, shared equipment, and other public facilities in the building

In addition, VADS Indonesia opens a service for complaints and questions about Covid-19 for employees or external parties who want to ask questions regarding Covid-19 information updates. VADS Indonesia has a special hotline for #KitaJagaKita as a forum to inform employees around the VADS Indonesia office such as employees who are unwell, do not comply with health protocols, and show symptoms that point to Covid-19. If employees have solutions, innovations, technology, information, or want to help fight Covid-19 and keep the VADS Indonesian family together, contact the contact below :

No. Phone: 14003 (Jakarta Ext.30301, Yogyakarta Ext.30302)

Email: Covid-19@vads.co.id

PT VADS Indonesia prioritizes health and safety as the number one priority at this time to prevent the transmission of Covid-19 and provide optimal protection for the health of workers. Let us always protect ourselves, our families, and colleagues from the spread of Covid-19!
We Take Care of Us! Kita Jaga Kita!

The Covid-19 pandemic situation is indeed not an easy situation, the risk of spreading and transmitting the virus is still a threat. However, under these conditions, the company must be able to control this situation and strengthen the internal components to unite through this difficult time because the economy must continue to run amid this pandemic while maintaining high vigilance by complying with and implementing health protocols.

To prevent the transmission of the Covid-19 virus in the new normal era, the government has appealed to companies to implement strict health protocols. The government has also issued a circular through the Ministry of Health which is contained in the Circular of the Minister of Health Number HK.02.01 / MENKES / 335/2020 concerning the Protocol for the Prevention of Corona Virus Disease (Covid-19) Transmission in the Workplace of the Service and Trade Sector (Public Area) in Supports Business Continuity.

Based on this, VADS Indonesia also has a working guide during the new normal for the Jakarta, Yogyakarta, and Semarang sites covering the development of information related to the Covid-19 virus, information about what to do during the new normal, providing various new normal facilities, and also establishing the Covid-19 virus handling team.

Each site is required to implement health protocols to prevent transmission of the Covid-19 virus, such as:

• Always wear a mask while in the office area
• Always wash your hands before entering the office area
• Check body temperature before entering the office area
• Restrict the lift to a maximum of 5 people and follow the instructions on the lift
• Maintain a distance during work including desks and chairs with a minimum distance of 1 meter
• Wearing a mask while in the work area
• Maintain a good distance in work areas, public spaces, dining areas, smoking areas and follow health protocols in office areas
• Provide special signs on various floors of the work area such as queues to enter buildings, elevators, toilets, and other areas as a distance barrier
• Regulating the number of workers who enter (shift) in order to facilitate implementation in maintaining distance
• Regular cleaning of several places such as door handles and stairs, elevator buttons, shared equipment, and other public facilities in the building
• Keeping the work area clean, such as PCs, headsets, and desks by using the disinfectant wipes that have been provided
• Give distance from other employees when in the dining room, and don't forget to wash your hands before eating.
• Smoking areas throughout the VADS office are only limited to 5 people with a distance of approximately 1 meter each.
• Employees are not allowed to go to the project work area or other divisions if there is no work-related need.
• Temporarily, public spaces such as the common dining room (mezzanine) were closed to prevent crowds

All employees of PT VADS Indonesia, both in Jakarta, Yogyakarta, and Semarang, before entering the work area, are required to check the temperature and also fill out the personal data form before entering the work area which can be scanned from each employee's cellphone.

Employees who violate the health protocol will be sanctioned in the form of a warning letter by Human Capital PT VADS Indonesia. The Security Officer on duty also has the right to make an on-the-spot warning if there is a health protocol violation.

Various actions taken by PT VADS Indonesia in handling and preventing the Covid-19 virus include always providing information in the form of socialization and education about maintaining distance and the importance of using masks via email blasts to all employees, having separate hotlines and email services to provide updates and reports on Covid-19 in the office environment for employees, as well as forming a Covid-19 handling team with the aim of:

• Take steps to prevent Covid-19 within VADS Indonesia
• Accelerate the handling of Covid-19 cases with detailed procedures that have been established for reporting Covid-19 cases
• Take steps to deal with positive cases of Covid-19, make a BCP (Business Continuity Plan) plan at the company and project level
• Accelerate decision-making in all matters related to Covid-19.

PT VADS Indonesia prioritizes health and safety as the number one priority at this time to prevent the transmission of Covid-19 and provide optimal protection for the health of workers. Let us always protect ourselves, our families, and colleagues from the spread of Covid-19!