PT VADS Indonesia proudly announces the results of its Net Promoter Score (NPS) and Customer Satisfaction (CSAT) survey, reflecting an outstanding achievement. According to a survey conducted by IPSOS in 2024 and released in January 2025, PT VADS Indonesia recorded an NPS score of 63 and a customer satisfaction rate (CSAT T3B%) of 97%.

Commitment to Excellence in Service

This achievement reflects PT VADS Indonesia’s commitment to delivering the best service to all clients and business partners. These results also serve as motivation for the company to continue innovating and enhancing service quality to support customers’ business success.

Customer Support as the Key to Success

This success would not have been possible without the trust and full support of PT VADS Indonesia’s customers and partners. With this accomplishment, the company is even more motivated to foster stronger collaboration and provide high-quality services that meet customer expectations.

PT VADS Indonesia extends its gratitude to all customers for their trust. Let’s continue working together to achieve even greater success in the future!

Jakarta, October 31, 2024 – PT VADS Indonesia has once again been honored with two prestigious Stellar Workplace Awards for 2024: Employee Commitment and Employee Satisfaction. This achievement marks the fourth consecutive year that VADS Indonesia has received these recognitions since 2021.

The Stellar Workplace Awards, presented by One GML Centre of Digital & Human Transformation (CDHX) and Kontan magazine, honor organizations that demonstrate exceptional dedication to fostering outstanding work environments.

Representing the company, Ms. Dian Andriani, Head of Human Capital at PT VADS Indonesia, accepted the awards. In a message from CEO Saravanan Belusami, he shared, “I’ve always believed that a happy employee is a productive employee. These awards validate our efforts to build a workplace culture where everyone feels valued and supported. Thank you, VADSters, for making this journey so rewarding.”

VADS Indonesia remains committed to prioritizing employee well-being and professional growth. The company will continue to innovate and invest in its people to ensure a world-class work environment.

Jakarta, October 24, 2024 – VADS Indonesia, a subsidiary of TM ONE, today welcomed distinguished guests. Several high-ranking officials from Telekom Malaysia (TM), TM Global, and TM One made a working visit to the VADS Indonesia headquarters in Jakarta. This visit marks a valuable moment to strengthen inter-company relationships and share inspiration.  

The guests included Mr. Amar Huzaimi Bin MD Deris, Group Chief Executive Officer of Telekom Malaysia, Mr. Ahmad Fairuz Bin Rahim, Deputy Group Chief Finance Officer of Telekom Malaysia, Ms. Shazurawati Binti Abd Karim, Executive Vice President/CEO of TM One, Mr. Baharul Nizam Said Daliman, Vice President of International Sales at TM Global, and Ms. Noorhanida Binti Su'ib, Vice President of Product & Innovation at TM One. 

The visit began with a warm welcome from the entire VADS Indonesia management. The guests were treated to a traditional Jambi dance, Tari Sekapur Sirih, as a sign of respect and welcome. The event continued with a "Lawatan Mesra" session, led by Mr. Amar Huzaimi MD Deris himself. In this session, he shared his experiences and provided motivation to all VADS Indonesia employees. 

To enliven the event, ushers wore traditional Bodo clothing from South Sulawesi, while the MC made a stunning appearance in traditional Javanese attire. The atmosphere became even warmer with a Q&A session between Mr. Amar Huzaimi MD Deris and VADS Indonesia employees.  

The event concluded with a group photo session and a tour of each floor of the VADS Indonesia office. In addition to visiting the headquarters, the guests also had the opportunity to see firsthand the strategic projects being undertaken by VADS Indonesia, such as the Prakerja, XL, and Amar Bank projects. 

The visit by TM executives is expected to further strengthen the synergy between VADS Indonesia and its parent company. Additionally, this visit also serves as motivation for all VADS Indonesia employees to continue to work and give their best for the company. 

VADS Indonesia has been lauded for its exceptional contributions to environmental sustainability, earning the coveted ESG Warrior XL Axiata 2024 award in the Best Environment Initiative - Silver Category. This prestigious recognition underscores the company's unwavering commitment to creating a positive impact on the planet.

The ESG Warrior award celebrates organizations that demonstrate exceptional leadership in environmental, social, and governance (ESG) practices. VADS Indonesia's recognition highlights its significant achievements in promoting sustainable business practices and contributing to a greener future.

Our CEO, Saravanan Belusami, expressed his pride and gratitude for the team's accomplishments. He said, "This award is a testament to the hard work and dedication of our entire team. It's a collective effort that has enabled us to make a meaningful impact on the environment. I am incredibly proud of what we have achieved together. I would also like to express our sincere gratitude to XL Axiata for recognizing our efforts and for being such a supportive partner."

Looking ahead, VADS Indonesia remains committed to advancing its sustainability agenda. The company aims to set new benchmarks in sustainable practices, collaborate with like-minded organizations, and continue to contribute to a more sustainable future.

VADS Indonesia's ESG Warrior award is a testament to its dedication to environmental sustainability and its positive impact on the community. As the company continues to innovate and drive change, it remains a leader in the field of sustainable business practices.

On October 8, 2024, VADS Indonesia warmly welcomed the delegation from the National Union of Telecommunication Employees (NUTE) Malaysia to our office. NUTE represents non-executive workers in the telecommunications sector and plays a vital role in ensuring the welfare of workers in the industry.

The purpose of this visit was to introduce VADS Indonesia as a leading business process outsourcing (BPO) company and to showcase the latest technology we have adopted in our contact center. Among the innovative solutions we presented was our Omni Channel technology, which enables seamless and integrated customer interactions across various communication channels, both digital and conventional.

This visit marks an opportunity for closer collaboration between VADS Indonesia and NUTE Malaysia, aiming to further enhance services for the telecommunications industry in the future.

We extend our heartfelt thanks to NUTE for their valuable visit! We look forward to a mutually beneficial partnership in the times ahead.

Looking to kickstart your career in the contact center industry? One of the key steps you need to master is creating an impressive and professional CV. A CV is not just a document—it's a snapshot of who you are and can be the determining factor in landing your dream job.

Join our webinar "How to Create an Impressive CV for Job Seekers" and get the essential skills to begin your career confidently. This webinar is perfect for those preparing to become a contact center agent or any other role. With step-by-step guidance, you'll feel more confident in crafting a CV that grabs recruiters' attention.

What Will You Learn?

In this webinar, we will cover key topics, including:

1. Definition and Types of CVs: Understand different CV formats suited for various roles and industries.
2. Step-by-Step Guide to Creating a Professional CV: Learn practical steps to structure an engaging and effective CV.
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Webinar Details:

• Date: Thursday, October 17, 2024
• Time: 3:00 PM - 5:00 PM WIB
• Duration: 2 hours
• Venue: Online via Microsoft Teams
• Trainer: Silvani Imanda, an experienced professional in HR and career development.

Benefits:

• E-Certificate
• Materials (PDF)

Fee:

Rp. 49,000 (Special discount from the original price of Rp. 199,000!)

How to Register:

• Registration Deadline: Tuesday, October 16, 2024
• Payment: BCA – VADS INDONESIA PT – 2063997447
• Register now through: bit.ly/academy-cvmenarik

Don't miss this opportunity to better prepare yourself for entering the workforce!

As a company that prioritizes integrity and good governance, PT VADS Indonesia is committed to enforcing a strict and consistent anti-bribery policy. This policy is part of the implementation of the Anti-Bribery Management System (ABMS) in accordance with the Indonesian National Standards (SNI) and the applicable laws in the Republic of Indonesia.

Anti-Bribery Statement

PT VADS Indonesia upholds its anti-bribery stance by implementing the 4 NO’s principles in all its business activities and operations. These principles are:

1. No Bribery – Rejecting all forms of bribery, extortion, or coercion.
2. No Kickback – Prohibiting the acceptance or giving of commissions, gratuities, or any form of incentive.
3. No Gift – Banning the acceptance of inappropriate gifts.
4. No Luxurious Hospitality – Ensuring simplicity in hospitality and avoiding extravagant receptions.

By adhering to these principles, PT VADS Indonesia commits to maintaining integrity and ensuring that all business relationships are free from bribery.

Zero Tolerance for Violations

The company enforces a zero-tolerance policy against any form of violation related to corruption, particularly bribery. Any actions that violate the laws on corruption eradication will be addressed in accordance with the applicable regulations.

Implementation and Monitoring

As part of this anti-bribery policy, PT VADS Indonesia ensures that all employees and stakeholders comply with the following:

• The Company’s Code of Conduct
• Core Values
• The 4 NO’s Principles

The company also regulates potential conflicts of interest among employees. Any conflict that poses a potential risk must be declared and addressed according to the company’s policies.

Regular Training and Education

PT VADS Indonesia conducts regular training and socialization sessions on corruption prevention, the application of the 4 NO’s principles, and business integrity development. These training sessions are designed to ensure that all employees are fully aware of the importance of maintaining integrity in all activities.

Independent Anti-Bribery Compliance Function

The company has established an Independent Anti-Bribery Compliance Function, responsible for overseeing the implementation of this policy. This function actively ensures that all business processes align with the principles of integrity.

Sanctions and Actions

Any violation of the Code of Conduct or the 4 NO’s principles will result in sanctions in accordance with company policies. PT VADS Indonesia enforces strict consequences for anyone found engaging in activities that are inconsistent with this anti-bribery policy.

Adherence to Regulations

This policy is grounded in various legal frameworks in Indonesia, including:

• KPK Regulation No. 2 of 2019 on Gratification Reporting
• Law No. 20 of 2001 on the Eradication of Corruption
• Law No. 11 of 1980 on Bribery
• ISO 37001:2016 on Anti-Bribery Management Systems

As part of TM ONE, PT VADS Indonesia also refers to the Parent Company’s Code of Conduct to ensure that all operations adhere to high standards of business ethics.

By implementing this anti-bribery policy, PT VADS Indonesia is committed to continuously enhancing transparency and accountability in all its business processes, thereby maintaining the trust and reputation of its clients and stakeholders.

Download: PT VADS Indonesia Sertifikat ISO 37001:2016

Are you aiming to ace your job interview and start a career in the contact center industry? Don’t miss out on our Free Webinar titled "Successful Interview Strategies for Job Seekers." This webinar is specifically designed to provide you with essential knowledge and boost your confidence as you prepare for a career as a contact center agent.

What Will You Learn?

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Webinar Details:

• Title: Successful Interview Strategies for Job Seekers
• Date: Monday, September 9, 2024
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• Benefit: E-Certificate
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Registration Deadline: Friday, September 6, 2024

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Don’t miss this golden opportunity to enhance your skills and open the door to a successful career in the contact center industry!

Are you working in customer service and looking to improve your English communication skills? Join our English for Customer Service webinar on September 19, 2024, from 15:00 to 17:00 WIB. This session is specially designed to help you master essential English skills for your customer service role.

What You Will Learn:

1. Understanding the use of present tense in customer service contexts.
2. Key English vocabulary that is crucial for effective communication in customer service.
3. Common English phrases used in customer service interactions.

Webinar Details:

• Date: September 19, 2024
• Time: 15:00 - 17:00 WIB
• Investment: Rp49,000
• Benefit: e-Certificate, Lifetime Access to Materials
• Trainer: Ayu Putri Pramesti, BNSP Certified
• Format: Online

Register now at: bit.ly/academy-englishforcs

Don’t miss this opportunity to enhance your professional skills at an unbeatable price. Secure your spot today and take your customer service communication to the next level!

For more information, contact us at +6287888780066 or email us at academy@vads.co.id.

A Contact Center is a centralized information system used to serve customer needs, utilized by nearly all industries, such as banking, telecommunications, healthcare, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge of the contact center world is essential for every employee, especially contact center agents, to easily adapt and provide excellent service to customers.

Poor understanding can negatively impact the organization and create a poor image for the industry itself. Therefore, basic knowledge of contact center agents is crucial. Do you know the definition and duties of a contact center agent? What career paths are available? Are you aware of the channels commonly used in a contact center? And what skills are needed for each of those channels?

You must have this basic knowledge if you want to pursue a career in the contact center world, so you can be more understanding and confident in carrying out the duties of a contact center agent. Register yourself or your employees now through https://bit.ly/academy-career.

Materials:

1. Understanding the definition and duties of a contact center agent
2. Career paths in the contact center world
3. Commonly used channels and the necessary skills for each channel

Title: Career in the Contact Center World
Date: Thursday, August 15, 2024
Time: 3:00 PM - 5:00 PM WIB
Duration: 2 hours
Mechanism: Online
Benefits: E-Certificate and PDF Materials
Price: Rp. 100,000
Promo: Buy 2 get 3 for Rp. 200,000

Bank Account: BCA – VADS INDONESIA PT – 2063997447
Trainer: Bastian Elmori Tobing (BNSP Certified)
Venue: Online (Microsoft Teams)
Registration Deadline: Wednesday, August 13, 2024

For more information, contact:

Academy VADS
+6287888780066
academy@vads.co.id

Officially, PT VADS Indonesia has confirmed its involvement in collaborating with BBPVP Semarang in the Opening of Competency-Based Training (PBK) Phase 3 BBPVP Semarang event. At this event, there was an agenda for signing an MOU between BBPVP Semarang x Stakeholders (government agencies) and companies held on Friday, March 22, 2024, at the Catwalk Studio BBPVP Semarang.

PT VADS took this opportunity to establish cooperation with BBPVP Semarang in efforts to absorb BBPVP Semarang graduates as candidates for Contact Center Agents. Since 2023, the collaboration between BBPVP Semarang and PT VADS has opened training classes for prospective Contact Center Agents, with its Coaching Team assisted by PT VADS Academy's team.

Through this collaboration, PT VADS hopes that BBPVP Semarang can produce the best workforce that can be absorbed into partner companies, especially PT VADS.

PT VADS Indonesia, a technology company that focuses on consulting services and digital transformation, has won various prestigious awards at the 2023 Stellar Workplace Award held by Kontan Business & Investment Media together with GML Performance Consulting on Wednesday (8/11) at Le Meridien Hotel, Jakarta. This award recognizes the company's dedication to creating a work environment that inspires and supports employee development, and contributes positively to the company's overall success. PT VADS Indonesia received 3 awards at once, namely:

• The Best Stellar Workplace Award for Small Employers (Private Sector)
This award was given to PT VADS Indonesia because it obtained the highest employee engagement index, including employee commitment and satisfaction scores. In this category, PT VADS Indonesia shows a high commitment to employee development and improving the quality of the work environment.

• Stellar Workplace Recognition in Employee Commitment
This award is given to companies that demonstrate a high employee commitment index, where employees not only contribute according to their duties but also provide extra positive effort towards the company's success. PT VADS Indonesia maintains an extraordinary commitment to achieving excellence and providing a positive impact on organizational development.

• Stellar Workplace Recognition in Employee Satisfaction
This award is given to companies that have succeeded in creating a high employee satisfaction index, reflected in the positive attitude of employees towards the company. PT VADS Indonesia is proud because employees feel high satisfaction and spread positive views about the company to colleagues, prospective employees, and customers.

The award winners were selected based on evidence of employee engagement as measured through surveys and panel assessments by a team of judges. The evaluation also includes an analysis of company presentation documents that demonstrate the best employee engagement initiatives related to business performance. This ensures that awards are given to companies that have a real commitment to employee development and overall company growth.

The 8th Stellar Workplace Award in 2023 carries the theme "New Gen Engagement & Branding" presented by ONE GML - Center of Digital & Human Transformation (CDHX) and Kontan Business magazine. This collaboration provides wider recognition for PT VADS Indonesia's achievements in creating an extraordinary work environment and contributing greatly to the progress of the organization and society in general.