About Us

PT. VADS Indonesia is a subsidiary company of TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) Group. PT. VADS Indonesia is the customer's chosen partner in digital customer experience management. We put process, technology, and people together to reach your ultimate goal. Established in 1991 from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM), and then VADS Indonesia started its operations in Indonesia on December 1, 2008.


To become a world class BPO, delivering total solution to our customer, sharing mutual benefit to our partners and providing a good place to work for our employee.


To deliver service excellence in a standardized, effective, efficient and courteous manner that brings satisfaction to our clients and their customer, partners, and employee.


PT VADS Indonesia already has certifications for companies and individuals such as : ISO 37001:2016, ISO 27001: 2013, ISO 9001:2015, PCI DSS, KBLI 62021, KBLI 62029, KBLI 61919, KBLI 82200, KBLI 78200, KBLI 78425, Salesforce, COPC, Six Sigma, ITIL, PSMB, IPMA, PMP, BCCP, BNSP for Trainers and Assessment, CDCP, and SFPC

Our Value

From 2021 onwards, VADS Indonesia came up with MANTAP mantra for all VADSter. The mantra consists of six elements which we must apply to our working spirit.


Move from our complacents zone


Aim high with greater purpose

No Turning Back

No turning back continue to march forward


Target to achieve goals


Accelerate in delivering the goals


Precise, accurate execution



1,000+ Seats, 2 Delivery Sites
3 Centers (Jakarta, Yogyakarta & Semarang)


Voice & Digital Services. 50 Million Customer Interactions per Annum and Growing. 50+ Enterprise Client from All Over Industry

Multi Award Winner

More than 20 awards from 2009 to 2019 in various categories

End to End BPO & ICT Solution

We provide all the needs, from resources, technology, system to the facility.

Large Talent Pool

6000+ Employees (2019)
20+ Certified Professionals

Certified Professionals

COPC, Sales Force, PSMB, IPMA, PMP, BCCP, ISO 27001:2013

World Class Company

Innovative, customer centric, focus on quality, exellence ops, delighted vendors and delighted customer.

Trusted by Market Leader

Serving more than 500 medium to large business.


Our Management

Step into the future of your business.

Contact us immediately to discover how VADS can help elevate your business.

I Am Interested