VADS Indonesia is the customer's chosen partner in the digital customer experience management. We put process, technology, and people together to reach your ultimate goal. Established in 1991 from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM), and then VADS Indonesia started its operations in Indonesia on December 1, 2008. VADS Indonesia today is a wholly-owned subsidiary of Telekom Malaysia Group.
To become a world class BPO, delivering total solution to our customer, sharing mutual benefit to our partners and providing a good place to work for our employee.
To deliver service excellence in a standardized, effective, efficient and courteous manner that brings satisfaction to our clients and their customer, partners, and employee.
PT VADS serves you from the heart and keep the business in its best performance.
We give you the right solution using the right resources and methods
We say what we mean, mean what we say and hold to our word.
Efficient in doing things right, timely, appropriately and resourcefully.
1,000+ Seats, 2 Delivery Sites
3 Centers (Jakarta, Yogyakarta & Semarang)
Voice & Digital Services. 50 Million Customer Interactions per Annum and Growing. 50+ Enterprise Client from All Over Industry
More than 20 awards from 2009 to 2019 in various categories
We provide all the needs, from resources, technology, system to the facility.
6000+ Employees (2019)
20+ Certified Professionals
COPC, Sales Force, PSMB, IPMA, PMP, BCCP, ISO 27001:2013
Innovative, customer centric, focus on quality, exellence ops, delighted vendors and delighted customer.
Serving more than 500 medium to large business.