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What is a Quality Management System (QMS)? What is Important for Companies?

12 September 2023

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Quality Management System (QMS), or Quality Management System, is a structured approach that aims to manage and improve the quality of products or services provided by a company. QMS is a framework used to ensure that the products or services produced by a company meet predetermined quality standards

What is a Quality Management System (QMS)?

QMS is a system that summarizes the processes, procedures, guidelines, and practices used by a company to ensure that the products or services produced meet predetermined quality standards. The main goal of QMS is to create, manage, and maintain high-quality standards in every aspect of a company's operations.

Basic Principles of QMS based on ISO 9001:2015
ISO 9001:2015 is an international standard that regulates the basic principles of QMS. These principles include:

Customer Orientation: Focus on understanding and meeting customer needs.
Leadership Involvement: Strong management involvement in developing and maintaining the QMS.
Employee Involvement: Involve employees in QMS planning and implementation.
Process Approach: Views the organization as a series of interrelated processes.
Evidence-Based Approach: Make decisions based on available evidence.
Systematic Planning: Planning changes and improvements systematically.
Integrated Management Approach: Aligns organizational goals with processes.

Tasks in QMS
Tasks in QMS include a variety of activities and responsibilities, such as:
Quality Policy Establishment: Establishes the organization's quality policy and objectives related to product or service quality.
Planning: Plan the processes, resources, and activities necessary to achieve quality objectives.
Implementation and Operations: Carrying out business processes in accordance with plans established in the quality management system.
Measurement and Monitoring: Measure performance, monitor compliance with standards and collect data for evaluation.
Continuous Improvement: Identifying necessary improvements and taking corrective action to improve quality.

The Importance of QMS for Corporate Business
Implementing QMS has many important benefits for companies, both in the short and long term. Some of them are:

1. Improve Product or Service Quality
One of the most obvious benefits of QMS is the improvement in the quality of the product or service produced. By identifying and eliminating potential defects or problems, companies can ensure customers receive high-quality products or services.

2. Increase Customer Satisfaction
Better quality means higher customer satisfaction. Satisfied customers have a tendency to remain loyal, provide positive references, and even increase their loyalty to the company brand.

3. Operational Efficiency
QMS helps companies identify processes that are inefficient or that waste resources. By optimizing these processes, companies can save time and operational costs.

4. Compliance with Regulations and Standards
In some industries, compliance with government regulations and industry standards is a must. QMS helps companies ensure that they meet all applicable legal and regulatory requirements.

5. Better Decision Making
QMS relies on data collection and analysis to measure performance and quality. This provides valuable information to management to make better and more informed decisions.

6. Continuous Improvement
QMS drives a cycle of continuous improvement. By continuously monitoring performance, companies can identify opportunities for improvement and take necessary actions to improve their operations.

7. Competitive Advantage
In a competitive business environment, QMS can be a determining factor that provides a competitive advantage. Companies implementing QMS well can be more responsive to market changes and more adaptive to changing customer needs.

Quality Management System (QMS) is an important tool for companies to manage and improve the quality of their products or services. By implementing QMS well, companies can improve quality, and increase customer satisfaction, operational efficiency, and competitive advantage. This is a critical investment for companies looking to survive and grow in an increasingly complex and competitive business environment.

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