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Career in the Contact Center World

03 July 2023

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The Contact Center is a centralized information system to serve customer needs that is used by almost all industries, such as banking, telecommunications, health, government, insurance, travel and hotels, e-commerce, and many more.

Basic knowledge about the world of contact centers is the most important thing that every employee, as a contact center agent, must have in order to adapt easily and provide excellent service to customers.

Poor understanding will have a negative impact on the organization and create a bad image for the industry itself. For this reason, basic knowledge of contact center agents is needed. Do you already know the definition and duties of a contact center agent? Do you know the channels commonly used in the contact center? And what skills are needed in each of these channels?

You must have these basic provisions if you want to make a career in the contact center world, so you can understand and be more confident in carrying out your duties as a contact center agent. Register yourself or your employees now via

Webinar 2:

Title : Career in the Contact Center World

Date : Tuesday, 11 July 2023

Time: 19.00-21.00 WIB

Duration : 2 hours

Mechanism : Online

Benefits : E-Certificate



1. Definition and duties of a contact center agent

2. Career path in the contact center world

3. Channels in the contact center, as well as the skills needed in each channel

Step into the future of your business.

Contact us immediately to discover how VADS can help elevate your business.

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