Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

Complete information facilities about customers to maximize customer relationships with the company.

CRM has an important role in customer experience, in this case CRM as a means of complete information about customers to maximize customer relationships with the company through sales by upselling and cross-selling, so as to increase profits by identifying, attracting and retaining customers.


Benefits

  • Help to see 360 degree of customer view perspective
  • Analysis to measure performance and gain new target and business insight
  • Tracking and schedule are centralized in one database
  • Help to stay abreast and stay close each other, increase productivity.

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