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Artificial Intelligence Trends in 2021

21 January 2021

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Artificial Intelligence has a huge impact on our daily lives, especially during the COVID-19 pandemic. Artificial Intelligence will remain a major trend in terms of technological developments and innovations that will fundamentally change the way we live and work. The rapid growth and development of technology today make AI or artificial intelligence used in various fields such as healthcare, retail, automotive, manufacturing, finance, and even customer service. The following are trends in Artificial Intelligence that will develop and be used in 2021:

1. Artificial Intelligence of Things (AIoT)
Artificial Intelligence of Things or AIoT is a combination of the internet of things (IoT) with artificial intelligence. With AIoT, internet-connected devices will be able to learn from the data they collect or be able to understand your speech without sending data to the cloud. An example that can be applied in a company is the Smart Office which not only detects who is in the office but can also make decisions about lighting and air conditioning to save energy.

2. Increased use of AI Cybersecurity
Increasingly sophisticated technology requires increasingly sophisticated cybersecurity to keep it safe. That way, the use of cybersecurity tools supported by AI will also expand in 2021. Artificial Intelligence will strengthen cybersecurity by assisting in threat detection and prevention. AI will help prevent cybercrime with enhanced cybersecurity measures. Fake activities or transactions will be detected by the presence of AI.

3. AI and Cloud play a role
Artificial intelligence will play an important role in the wider adoption of cloud solutions. One of the uses for large amounts of data in the cloud will be processed by applying artificial intelligence.

4. Voicebot will grow rapidly
Artificial intelligence that is driven by voice will develop rapidly by using Natural Language Processing and capabilities in Automated Speech Recognition, especially in customer service. The company will leverage AI to improve its customer service.

5. Robotic Process Automation
The use of RPA can simplify business workflows and can streamline costs. Because by using RPA, companies can automate business processes that occur repeatedly so that employees can focus on doing other, more complex jobs.

6. Artificial Intelligence improves Customer Experience
Companies can use the analysis generated by AI to estimate customer needs in a definite way based on the data obtained when the customer has made a decision. This analysis can take the form of providing a signal when there is a change in consumer behavior so that the company can optimize messages to suit customer needs and serve customers effectively.

7. Big Data analysis using AI
The best artificial intelligence algorithms and software-based analysis systems use Machine Learning solutions. This enables them to convert data into information that can provide data ready for processing and can streamline time, operations, and costs. AI technology is able to help humans with data analysis by producing better insights for companies and can accelerate decision making. Data analysis using AI can streamline and increase company productivity so as to encourage higher revenue and also increase brand loyalty.

Various innovative ways to help business recovery, especially in this pandemic, make companies have to be able to focus on creating competitive advantages and also following technological developments. Artificial Intelligence continues to be developed to design better products and services so that they can influence the future of the industry. Companies need to be able to keep up with emerging trends and find ways to leverage AI-powered solutions to scale their business. Contact to find out how VADS Indonesia can help your company business with AI, Machine Learning, Security Solutions, and Automation services.

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