Newsroom
- VADS
- Newsroom
- 5 Largest Call Centers BPO in The World
5 Largest Call Centers BPO in The World
06 February 2020
Call Center Operations at VADS Indonesia
Technological developments had an impact on industrial globalization. Advances in technology enable automation in almost all fields, especially in the field of call centers which are the spearhead in serving consumers. Today's consumers expect to get answers quickly, so the way call centers work is also undergoing transformation. Before the rapid development of technology as it is today, almost many companies that only provide call center services on weekdays only. But with the development of technology, almost some companies that use call center services serve customers 24 hours. So the company can provide good service in every interaction and can consistently provide value to consumers and increase customer satisfaction so that the final goal is to create loyalty to consumers.
The use of call centers to serve customers must be one of the development of corporate strategy in the midst of increasingly fierce business competition. Many companies develop call centers by working with BPO companies (business process outsourcing) for reasons of various benefits made by working with BPO companies, one of which is the ability of business outsourcing to free company executives from their daily process management responsibilities so they can increase productivity and can focus on their core business. In addition, by using the services of BPO companies can save costs.
The following are the five largest BPO companies in the world that can be used as a reference in choosing outsourcing services in the field of call centers:
1. Genpact
Genpact is a call center and information technology outsourcing company headquartered in New York. The company has more than 87,000 employees serving clients throughout the world. Genpact was first established as a unit of the General Electric (GE) company. But as the company grew, Genpact eventually became an independent entity serving not only GE. Genpact provides business services for consumers in the banking, consumer goods, energy and other sectors.
2. DialAmerica
DialAmerica is an outsourcing business process company headquartered in Mahwah, New Jersey which was founded in 1957. There are currently 5,000 employees making 100 million calls per year and an average of 100,000 telephone hours per week. DialAmerica offers a variety of B2B and B2C solutions for companies in the fields of health, finance, fundraising, communication, government, publishing, and many more with customer service services, one of which is call centers, services for sales and marketing such as customer acquisition, customer retention, and direct mail fulfillment, as well as healthcare services such as outbound services, data entry and technology support.
3. Go4Customer.
Go4Customer is a call center outsourcing company based in Noida, India with other headquarters also in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad and Bhopal in India and also in the UK. Go4Customer has been established since 2004 by providing call center services, HR services, debt collection, market research, chatbot, digital and social media marketing, and 360 customer support. Some clients who have used their services are Timex, Bharat Petroleum, and Indian Oil.
4. Telecontact.
Telecontact is the first call center outsourcing company in Russia that started operations in 1999. At present, Telecontact already has call center headquarters in Russia, Ukraine, Belarus, Kazakhstan and Uzbekistan. The total number of agents owned is 5000. Telecontact provides a variety of inbound and outbound services with the most clients in the fields of banking, e-commerce, and telecom. In 2019, Telecontact was awarded the Best Contact Center, Best Incentive Scheme, and Best Sales Campaign Inbound or Outbound, from Contact Center World.
5. VADS Indonesia.
VADS Indonesia which was founded in 2008 is part of TM Company, Malaysia. As a company engaged in Business Process Outsourcing (BPO) and Information and Communication Technology (ICT), VADS provides solutions to improve customer experience. By integrating processes, technology and resources, VADS ensures that all business processes of the company can run with the best performance and achieve the goals and targets of the company. The solutions provided by VADS are Contact Center Service Solution, Customer Service Learning Center, Omni-channel Strategy, Digital Care Management, Social Media Analytics, IT Managed Service, Smart Service, and Cyber Security. VADS has worked with more than 50 companies consisting of Multi Industry Services such as Telco, Financial Services, Government, E-Commerce, Pharmaceutical, FMCG, etc. VADS has its head office in Jakarta and 2 operational offices located in Yogyakarta and Semarang.
That BPO services in the field of the world's largest call center that can be used as a reference in selecting BPO companies for call centers. Companies must always be able to provide the best for customer satisfaction.
Related News
02 April 2024
08 March 2024
05 March 2024
01 March 2024
29 February 2024
27 February 2024
23 February 2024
20 February 2024
16 February 2024
13 February 2024
09 February 2024
06 February 2024
02 February 2024
30 January 2024
26 January 2024
23 January 2024
19 January 2024
17 January 2024
12 January 2024
09 January 2024
05 January 2024
04 January 2024
29 December 2023
26 December 2023
20 December 2023
13 December 2023
08 December 2023
05 December 2023
28 November 2023
23 November 2023
17 November 2023
14 November 2023
09 November 2023
08 November 2023
01 November 2023
24 October 2023
17 October 2023
17 October 2023
11 October 2023
10 October 2023
06 October 2023
04 October 2023
29 September 2023
27 September 2023
26 September 2023
22 September 2023
21 September 2023
15 September 2023
08 September 2023
01 September 2023
22 August 2023
18 August 2023
15 August 2023
15 August 2023
04 August 2023
26 July 2023
21 July 2023
04 July 2023
03 July 2023
30 June 2023
09 June 2023
01 June 2023
30 May 2023
26 May 2023
19 May 2023
17 May 2023
12 May 2023
04 April 2023
16 March 2023
09 March 2023
24 February 2023
22 February 2023
14 February 2023
13 February 2023
09 February 2023
31 January 2023
26 January 2023
23 January 2023
19 January 2023
12 January 2023
10 January 2023
06 December 2022
31 August 2022
17 June 2022
09 May 2022
20 April 2022
06 April 2022
01 April 2022
25 February 2022
23 February 2022
21 February 2022
18 February 2022
15 February 2022
11 February 2022
08 February 2022
07 February 2022
04 February 2022
02 February 2022
31 January 2022
17 January 2022
14 January 2022
07 January 2022
03 January 2022
28 December 2021
07 December 2021
01 November 2021
27 October 2021
25 October 2021
18 October 2021
15 October 2021
14 October 2021
21 September 2021
22 April 2021
15 April 2021
13 April 2021
08 April 2021
05 April 2021
26 March 2021
23 March 2021
18 March 2021
15 March 2021
12 March 2021
09 March 2021
04 March 2021
02 March 2021
26 February 2021
23 February 2021
19 February 2021
16 February 2021
11 February 2021
09 February 2021
04 February 2021
02 February 2021
26 January 2021
21 January 2021
19 January 2021
14 January 2021
12 January 2021
07 January 2021
05 January 2021
29 December 2020
17 December 2020
15 December 2020
10 December 2020
08 December 2020
04 December 2020
02 December 2020
18 November 2020
16 November 2020
13 November 2020
11 November 2020
10 November 2020
09 November 2020
06 November 2020
04 November 2020
28 October 2020
23 October 2020
12 October 2020
09 October 2020
06 October 2020
02 October 2020
30 September 2020
23 September 2020
19 September 2020
26 August 2020
22 July 2020
23 April 2020
16 April 2020
09 April 2020
26 March 2020
19 March 2020
12 March 2020
05 March 2020
27 February 2020
20 February 2020
13 February 2020