VADS

Outbound Contact Center

  1. VADS
  2. Solution
  3. Customer Experience

Outbound Contact Center

Outbound call center is designed for call center agents to make outbound calls to customers on behalf of a business or client.

Outbound call center is designed for call center agents to make outbound calls to customers on behalf of a business or client. You can turn your database into profit generator with VADS Indonesia. Our Outbound Solutions and Services will give you the best system and services to grow your business.

We offer 4 solution as part of our service to achieve better customer experience and create satisfaction and loyalty.


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Outbound Contact Center

Telemarketing

Do you want to acquire more customers? Do you need expertise in sales and marketing?

Let VADS Indonesia call customers on your behalf and start marketing. By combining the right solutions with the right people, VADS Telemarketing services can contribute considerably to your revenue through specialised activities such as Customer acquisition campaign, Lead generation, Appointment setting, Order taking and processing.

Benefits

  • Revenue growth/market share
  • Increase sales productivity and leads generation
  • Universal agents that have the ability to up-sell and cross-sell products/services

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Telereminder

Do you want to enhance your recovery outcome?

VADS Telereminder is a brute force model suitable for large customer bases where effort is needed to maximize contact via voice and non-voice channels. It is reminder calls to client’s customers primarily as an initiative for credit recovery to ensure “on-time payment”.

Benefits

  • Complete recovery services (contact centre centric); starting from early due until legal
  • Providing alternate payment channel – point of sale (Credit Card terminals)
  • Increase client satisfaction by incorporating customer service elements in recovery calls
  • Forecast cash-flow and reduce bad-debt

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Teleretention

Need help retaining your existing customers?

VADS Teleretention can generate insights to help you save your customer from churning. Moreover, our collection process, which features sales elements, will not only help to protect your revenue but enhance it along the way by creating demand. This includes engaging and convincing the unhappy customers to stay with the particular client/service provider by counter offering on a better package or give them the right solution.

Benefits

  • Minimize customer defections
  • Keep your current customers happy
  • Utilize your database. Nothing goes to waste
  • Reconnecting with your previous clients
  • Increase sales productivity

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Telecollection

Having a hard time reducing your bad debts?

VADS Telecollection services are an extension of your receivable management process. Our process begins by understanding your customers’ behaviour and by developing a campaign according to the situation faced by your customers. Our Tele Collection Professionals will then follow up with your customers on promise-to-pay, up to legal escalations where necessary.

Benefits

  • Ensuring that business transactions and payments are received on time
  • Increasing cash collection
  • Reducing receivable delinquency and losses
  • Forecast cash-flow and reduce bad-debt

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Other Customer Experience

Step into the future of your business.

Contact us immediately to discover how VADS can help elevate your business.

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