This Time to Your Company to Use Chatbot

19 March 2020

The development of communication and information technology today has helped many aspects of life, especially in the process of information exchange in the industrial world. One of these technological developments is chatbot. Chatbot is a program created to respond to messages automatically. Chatbot can be in the form of audio or text, even now it can be used in the form of video. Chatbot works with artificial intelligence mechanisms in communicating with users so that it can help companies respond to consumers quickly and precisely.

The use of chatbots in Indonesia has been rife in recent years. There have been many chatbots that can help serve various industries such as in telecommunications, retail, automotive, financial services, health, e-commerce, education, even UMKM. Various types of industries are trying to be able to respond quickly to the needs of consumers so that the speed and efficiency is needed to increase consumer confidence in the company.

In the current era of information disclosure, consumers certainly have complaints and various questions that want answers quickly and accurately. Of course with the presence of Chatbot, you can be helped in handling complaints at any time even outside of working hours though. This is where the big role of chatbot in terms of responding to consumers and to improve customer satisfaction. By using chatbot, you can save time in answering all customer responses, both complaints and questions from customers every day. Chatbot can help your company save time and also reduce your company's spending budget.

Does your company already use chatbots to simplify your performance? Chatbot can provide efficiency for your company, especially for jobs that can be automated, especially those that are repetitive. In addition, chatbot has unlimited working hours. Chatbot can serve consumers for 24 hours. Chatbot can be used on Facebook Messenger, Telegram, Line, Webchat, Mobile, Twitter and WhatsApp. Various types of features that are owned by chatbot to help your company include as a means of information and promotion, can broadcast messages precisely to the target audience, can be used to provide rewards / points, can be used as reminders and can also make transactions for your company's business. In addition, chatbot can also be used for data validation, one of which uses video calls to verify data, so using chatbot can help your company to improve customer care and also customer engagement.

The many advantages of chatbot is very helpful for your business. It is time for your company to use chatbot or smart chat assistant for business efficiency and create better customer satisfaction. Contact marketing@vads.co.id for a consultation related to chatbot needs in your company.