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Call Center, Not Just Providing Information

12 October 2020

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Currently, the need for call centers is increasingly needed by companies to provide optimal service to customers. Customers need a fast response in fulfilling their needs and solving problems or problems they experience regarding the company's products and services.

Many channels are used by customers to fulfill their needs, such as through social media, email, and telephone. Indeed, telephone line services are considered to be able to help quickly if they need solutions and quick answers because by calling, customers directly talk to call center agents to ask for assistance and information related to company products and services so that call center agents can immediately answer and help complete solutions from the company. customer.

The call center function is two-way communication between customers and companies. Call centers are at the forefront of the company in providing information and serving customers. Not only that, call center functions, but call centers can also help companies increase productivity and business efficiency, such as:

  1. Increase customer satisfaction. Companies that use call centers and can provide optimal service to customers will have an impact on increasing customer satisfaction. By using a call center, companies can help solve problems experienced by customers quickly and precisely. In addition, call centers can provide updated information about the latest products and services from the company so that customers can find out this information.
  2. Build brand awareness. Companies can use call centers as brand awareness and help companies to provide information related to their products and services to customers. Companies can easily attract customers and serve customers through call centers and also help customers by providing solutions so that companies can give meaning to customers through their products or services and create value in the minds of customers.
  3. Knowing market research. Call centers can be used by companies to find out what customers need and want. By using a call center, companies can have access to review customer data centrally in which there is information about customers such as personal information and customer purchase history. So that the company knows the needs of its customers. This can be used by companies to interact appropriately and in a way that suits each customer.
  4. Increase company revenue. Companies can use call center services to make transactions or upgrade products and services to individual customers or what is commonly known as telemarketing. This telemarketing service can sell products by providing clear information to customers using telephone media. The use of call centers to attract potential or existing customers to upgrade our company's products or services can increase purchases so as to increase company revenue.

Call centers are not just providing information, but provide many benefits to the company. Being able to establish close relationships with customers and make customers feel comfortable is the key to a call center's success in improving customer relationships and winning the hearts of customers so that it can grow loyalty and sales.

VADS Indonesia, as the best call center service provider company in Indonesia, provides solutions that can facilitate your company to increase the effectiveness of your company's business and sales with the call center that we provide. You can provide optimal service whether in any field of business by using a call center. The various advantages that are obtained by using the call center services provided by VADS Indonesia include:

  • You can focus on your main business
  • Has an Information Technology Infrastructure Methodology (ITIL) certification in improving quality efficiently and effectively.
  • Has ISO 27001: 2013 certification for data and infrastructure security
  • Serving 24/7 for 365 days
  • Has certified experts

Immediately contact marketing@vads.co.id to learn more about call centers and call center improvement consultations for your company.



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