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VADS Indonesia Prevention of Covid-19 in the New Normal Era

Posted On 09 Nov 2020

The condition of the situation and the Covid-19 pandemic has made all levels of society have to be able to control this situation by strengthening and uniting each other in going through this difficult time, including the company. The economy must continue to run in the midst of this pandemic by remaining vigilant and complying with health protocols in accordance with the Decree of the Minister of Health number HK.01.07 / MENKES / 328/2020 concerning Guidelines for the Prevention and Control of Covid-19 in Office and Industrial Workplaces in Supporting Sustainability Effort on Pandemic Situations.

Companies must contribute to breaking the chain of Covid-19 transmission because the number of workers and the mobility of their workers has risk factors that need to be anticipated. For this reason, it is important for companies to strengthen internal and unite in preventing the transmission of Covid-19.

VADS Indonesia applies work guidelines during the new normal for the Jakarta, Yogyakarta, and Semarang sites such as providing information related to the Covid-19 virus, what information should be done during the new normal, providing various new normal facilities, and also establishing a Covid-19 handling team. Some of the health protocols to prevent Covid-19 transmission include:

  1. Employees are required to wear a mask and wash their hands diligently while in the office area
  2. Check body temperature and sense of smell before entering the office area
  3. Limitation on the number of people in certain areas such as in elevators, smoking areas, and dining rooms
  4. Regular cleaning of several places such as workspaces, door handles and stairs, elevator buttons, PCs, headsets, work desks, shared equipment, and other public facilities in the building

In addition, VADS Indonesia opens a service for complaints and questions about Covid-19 for employees or external parties who want to ask questions regarding Covid-19 information updates. VADS Indonesia has a special hotline for #KitaJagaKita as a forum to inform employees around the VADS Indonesia office such as employees who are unwell, do not comply with health protocols, and show symptoms that point to Covid-19. If employees have solutions, innovations, technology, information, or want to help fight Covid-19 and keep the VADS Indonesian family together, contact the contact below :

No. Phone: 14003 (Jakarta Ext.30301, Yogyakarta Ext.30302)

Email: Covid-19@vads.co.id

PT VADS Indonesia prioritizes health and safety as the number one priority at this time to prevent the transmission of Covid-19 and provide optimal protection for the health of workers. Let us always protect ourselves, our families, and colleagues from the spread of Covid-19!
We Take Care of Us! Kita Jaga Kita!

News

VADS Indonesia Implements the Covid-19 Prevention Health Protocol

Posted On 21 Oct 2020

The Covid-19 pandemic situation is indeed not an easy situation, the risk of spreading and transmitting the virus is still a threat. However, under these conditions, the company must be able to control this situation and strengthen the internal components to unite through this difficult time because the economy must continue to run amid this pandemic while maintaining high vigilance by complying with and implementing health protocols.

To prevent the transmission of the Covid-19 virus in the new normal era, the government has appealed to companies to implement strict health protocols. The government has also issued a circular through the Ministry of Health which is contained in the Circular of the Minister of Health Number HK.02.01 / MENKES / 335/2020 concerning the Protocol for the Prevention of Corona Virus Disease (Covid-19) Transmission in the Workplace of the Service and Trade Sector (Public Area) in Supports Business Continuity.

Based on this, VADS Indonesia also has a working guide during the new normal for the Jakarta, Yogyakarta, and Semarang sites covering the development of information related to the Covid-19 virus, information about what to do during the new normal, providing various new normal facilities, and also establishing the Covid-19 virus handling team.

Each site is required to implement health protocols to prevent transmission of the Covid-19 virus, such as:

  • Always wear a mask while in the office area
  • Always wash your hands before entering the office area
  • Check body temperature before entering the office area
  • Restrict the lift to a maximum of 5 people and follow the instructions on the lift
  • Maintain a distance during work including desks and chairs with a minimum distance of 1 meter
  • Wearing a mask while in the work area
  • Maintain a good distance in work areas, public spaces, dining areas, smoking areas and follow health protocols in office areas
  • Provide special signs on various floors of the work area such as queues to enter buildings, elevators, toilets, and other areas as a distance barrier
  • Regulating the number of workers who enter (shift) in order to facilitate implementation in maintaining distance
  • Regular cleaning of several places such as door handles and stairs, elevator buttons, shared equipment, and other public facilities in the building
  • Keeping the work area clean, such as PCs, headsets, and desks by using the disinfectant wipes that have been provided
  • Give distance from other employees when in the dining room, and don't forget to wash your hands before eating.
  • Smoking areas throughout the VADS office are only limited to 5 people with a distance of approximately 1 meter each.
  • Employees are not allowed to go to the project work area or other divisions if there is no work-related need.
  • Temporarily, public spaces such as the common dining room (mezzanine) were closed to prevent crowds

All employees of PT VADS Indonesia, both in Jakarta, Yogyakarta, and Semarang, before entering the work area, are required to check the temperature and also fill out the personal data form before entering the work area which can be scanned from each employee's cellphone.

Employees who violate the health protocol will be sanctioned in the form of a warning letter by Human Capital PT VADS Indonesia. The Security Officer on duty also has the right to make an on-the-spot warning if there is a health protocol violation.

Various actions taken by PT VADS Indonesia in handling and preventing the Covid-19 virus include always providing information in the form of socialization and education about maintaining distance and the importance of using masks via email blasts to all employees, having separate hotlines and email services to provide updates and reports on Covid-19 in the office environment for employees, as well as forming a Covid-19 handling team with the aim of:

  • Take steps to prevent Covid-19 within VADS Indonesia
  • Accelerate the handling of Covid-19 cases with detailed procedures that have been established for reporting Covid-19 cases
  • Take steps to deal with positive cases of Covid-19, make a BCP (Business Continuity Plan) plan at the company and project level
  • Accelerate decision-making in all matters related to Covid-19.

PT VADS Indonesia prioritizes health and safety as the number one priority at this time to prevent the transmission of Covid-19 and provide optimal protection for the health of workers. Let us always protect ourselves, our families, and colleagues from the spread of Covid-19!

News

17 VADS Indonesia Employees Successfully Pass COPC HPMT Certification

Posted On 14 Jul 2020

Along with the increasing number of customers and a variety of services, VADS Indonesia also continues to improve the quality of customer service. In line with this, VADS Indonesia successfully participated in the COPC HPMT training and certification to increase knowledge about contact centers for selected Heads and Operations Managers of several Projects on June 23-26, 2020.

This training focuses on providing education in the contact center industry ranging from operations to supporting these operations so that it is expected to improve the performance of operations and be able to provide better and quality services to customers. Overall training and certification are held in a virtual format, using the Zoom application to interact with trainers from COPC in Kuala Lumpur. The training and certification were attended by a total of 17 Head and Operations Managers of VADS Indonesia with details of 9 participants from the Jakarta site and 8 sites from Yogyakarta, along with a list of employees who successfully passed the COPC HPMT certification:

  1. Lisa Parlina
  2. Yohanes Wisnu
  3. Cokorda Gede A
  4. Hafyid Priangga
  5. Hendra Lesmana
  6. Ferri Apriandi
  7. Lukman Nul Hakim
  8. W Reyza
  9. Susanti
  10. Komarusitta
  11. Ganies
  12. Dian Ratna Furi
  13. Bayu Istiaji
  14. Eko Sudarmo
  15. Nur Falaq Isbah
  16. Azwar
  17. Faruk Ali Roni

COPC (Customer Operations Performance Center) is a training consulting company that has its headquarters in Winter Park, Florida specializing in customer experience transformation. COPC provides consultation, training, and certification. One of them is COPC certification. COPC certification is the most prestigious recognition in the customer experience operational industry. The COPC certification process is with an independent and objective assessment of the contact center's operational performance. Certification by COPC will validate the company's commitment to providing the best service to its customers. By obtaining COPC certification, customers can be assured of the company that the company uses consistent processes and best work practices to encourage and maintain improvements in the areas of leadership, human resource management, processes, and performance, especially in the field of contact centers. Already more than 500 companies in 56 countries have received COPC certification since 1996. One of the COPC certifications is for COPC HPMT (High Performance Management Techniques).

COPM HPMT training and certification is a multi-day training that covers all operational areas and contact center management processes with good performance. The training included analyzing transaction and performance data for all contact channels such as voice, chat, and email, looking at customer satisfaction and dissatisfaction factors, seeing the importance of implementing and simplifying the system according to needs, seeing quality and accuracy in understanding customer and business differences and manage teams for service, quality, cost, productivity, and efficiency. This training was also conducted to improve performance and also improve ROI for service, quality, customer satisfaction, revenue, costs, productivity, and efficiency. The training was provided by expert facilitators who had an average of 15 years of experience in the contact center operations.

VADS Indonesia continues to improve operational performance in the field of contact centers. Of course, in addition to improving service for customers, it can provide insight to employees who are also one of VADS Indonesia's priorities.

News

VADS Indonesia Policies in Facing the COVID-19 Pandemic

Posted On 12 May 2020

Coronavirus (COVID-19) has become the global challenge. This pandemic has affected so many countries, including Indonesia. Governments all over the world are implementing stringent preventions and control measures. In Indonesia, the government has implemented a social distancing policy to urge people to limit their activities outside the house, one of them being what we know with Work From Home. All elements of society ranging from governments, companies, and individuals are struggling to fight this virus. Not even one industry can escape it.

In the midst of such condition, VADS Indonesia has set priorities to improve the internal capabilities of the company in order to keep everything safe, so that the agents and employees of VADS Indonesia remain productive. VADS Indonesia continues to strive to provide the best service for our customers and clients. We are aware that VADS Indonesia’s accomplishment is not obtainable if it is not for the agents who faithfully and wholeheartedly serve customers. For this reason, VADS Indonesia is committed to protect both the personal hygiene and nutrition of the agents.

Since the beginning of this outbreak, VADS Indonesia has tried to take some anticipatory steps to prevent the spread of the virus, especially in the company environment and among employees. In dealing with this pandemic, VADS Indonesia responded in the following ways:

  1. Forming a COVID-19 Special Team for the rapid handling and responding of Business Continuity Plan project as requested by the clients.
  2. Conducting a Business Continuity Plan by implementing social distancing and Work From Home for our agents and employees. We apply this in all our operations while ensuring data security and accuracy as well as maximum service speed.
  3. Holding socialization for COVID-19 prevention by bringing in experts according to criteria given from the Ministry of Health of the Republic of Indonesia.
  4. Providing a hotline and email service that works 24/7 to help connecting our employees or agents if they have issues related to COVID-19 and provide the latest updates on COVID-19 to agents and employees.
  5. Periodic cleaning and spraying of disinfectants in the work environment of PT VADS Indonesia throughout all sites.
  6. Checking and recording the body temperature of each employee and agent on daily basis so that it can be monitored properly.
  7. Providing health facilities on every floor such as hand sanitizers, masks, vitamins to agents and employees who come to the office.
  8. Updating to local health agencies to ensure that the protocols implemented are in accordance with government directives.
  9. Intensively communicating and coordinating with various stakeholders to ensure all employees and agents can work safely. We are also releasing guidelines for maintaining healthy living, work from home work guidelines to be productive, and guidelines for health protocols in the office environment.
  10. Providing solutions to help your company to work from home safely and stay productive by using VADS Cloud Solutions. (Read: Microsoft 365 for Productive and Effective Activities When Work From Home)

Check out the following video from VADS Indonesia to anticipate the spread of COVID-19:

Those are some of the concrete actions that VADS Indonesia has taken in order to help dealing with this pandemic. VADS Indonesia believes that health and safety are number one priorities and when we are working together there will be good results. Along with that, VADS Indonesia also raises social actions initiated under the name “Vadsters Peduli COVID-19” in maintaining the vision, mission, and human values ​​by raising donations to help alleviate the struggle of those affected by covid-19.

In this period of time VADS Indonesia will always follow the directions of the government and related agencies and will communicate all updates and latest news. Also, you do not have to worry, VADS Indonesia still continue to operate to serve your needs. Contact us on the phone (+62) 21 799 1445, email marketing@vads.co.id, or Instagram @ptvadsindonesia.

 

#StayHealthy #StaySafe #StayAtHome

News

VADS Indonesia Get 27001:2013 Certificate

Posted On 23 Apr 2020

VADS Indonesia successfully obtained ISO 27001: 2013 certification. The certification shows that VADS Indonesia has met all standards related to the Information Security Management System in operating business, especially in terms of Facilities and Data Center Operations for Contact Center Services.

VADS Indonesia received ISO 27001: 2013 certification because it was considered to have implemented various strategies, one of which was in the field of information security to ensure the resilience of VADS Indonesia in data security both corporate and customer.

Getting this certification is not easy, it takes a long process and goes through a comprehensive audit process. This Information Security Management System Certification is a concrete manifestation of VADS Indonesia's commitment to improve information security and improve the quality of information technology.

Given that cyber security is currently a challenge in the industry, especially in digital in Indonesia. The threat of cyber can target companies both providers of products and services with the aim of accessing data of users of these products or services and stealing or selling the identities of users to third parties.

ISO 27001: 2013 certification is an international standard in implementing information security management systems or Information Security Management Systems (ISMS). By applying the ISO 2700: 2013 standard, companies can protect and maintain the confidentiality and availability of information and to control information security risks to the company.

The application of ISO 27001: 2013 is also expected to increase client's trust and information security guarantees that will have an impact on increasing productivity, motivation, morale, and employee performance.

News

DANA Partners with VADS Indonesia for Digital Care Center

Posted On 25 Nov 2019

DANA in collaboration with VADS launched DANA Indonesia Digital Care Center service in Jakarta on Monday (11/25/19). This collaboration aims to improve information services to DANA customers.

In this fast-paced world, the customer expects fast and effective ways of communicating. The presence of an integrated Digital Care Center service will provide convenience in obtaining information related to various needs and constraints experienced by the customer so that it can be handled more quickly, precisely, and measurably. Digital Care Center services are at the forefront in responding to the needs of the customer in getting the best quality of service regarding their needs and constraints. Therefore, the Digital Care Center is expected to be one of the bridges to build good relationships with customers by providing convenient services for the customer.

Deddy Hermansyah (Chief Marketing Officer VADS Indonesia) and Juan Almer ( Head of Operations DANA Indonesia) at Grand Launching of DANA Indonesia Digital Care Center.

Juan Almer, Head of Operations of DANA Indonesia said, "We are not working alone but working together, VADS and DANA. Do not ever service us as a client but our customer service to be happy. DANA has core values, one of which is customer first. DANA is a financial technology whose number one service is customer, so we must prioritize service to the customer."

Now DANA has a centralized Digital Care Center service to provide 24-hour services for its customers to answer all needs supported by experienced and trained agents that are integrated with the latest technological innovations. This Digital Care Center service consists of handling all needs, complaints and consumer complaints.

Site visit to DANA Indonesia Digital Care Center

Deddy Hermansyah, Chief Marketing Officer of VADS Indonesia said "This is a good start for VADS and DANA. Quoting from Ron Kaufman's article which said that there are six categories of customer service. The first level is criminal service where the customer is angry because the customer is given wrong or harmful answers. Second, there is a basic service where the services we provide make customers disappointed and tell others that there is no need to use our services. Third, there is an expected service where we only provide ordinary services to the customer. Fourth, there is a desired service where we can provide services in accordance with the hopes and desires of the customer. The fifth is a surprising service where we can provide more services than what is expected by customer so that makes the customer happy and will return to us. And the last level is unbelievable service where our service cannot be forgotten by the customer even the best so the customer can promote to friends and others related to our service. Therefore, VADS is expected to be able to provide unbelievable services for FUNDS because we also have a value of If You Shine, I Shine Too. "

"VADS Indonesia and DANA coordinate with each other to make the best service to the customer. At present VADS Indonesia already has 6500 employees. With DANA it can be even greater and we can support DANA to become the biggest fintech in Indonesia, "said Deddy Hermansyah.

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