Jakarta, 26 August 2020 - The Era of the public to be more active in using digital platforms during the pandemic and the new normal has made responsive public services one of the top priorities during a pandemic as the front line in serving and communicating with the public, especially in providing excellent services. This is the basis for PT VADS Indonesia to hold a webinar with the theme "Optimizing Public Services with the New Normal Customer Experience" to share knowledge and strategies on how to improve services in each unit or institution in the New Normal era, especially in government. This webinar was also held in connection with the celebration of Indonesia's 75th Independence Day as a form of PT VADS Indonesia's contribution to advancing the nation.
Through this webinar, VADS Indonesia introduces its best customer & digital services system that is suitable for use during a pandemic like this time. With the solutions provided by VADS Indonesia, it can simplify services for the public or customers who need information with a fast and precise response through various channels and ensure the security of data belonging to customers and the public.
This event also presents speakers who are experts and competent in their fields ranging from regulators and practitioners who provide important insights on how to handle customer experience in the new normal era.
Marvels P Situmorang (Acting Director of Broadband Development of the Ministry of Communication and Information Technology of the Republic of Indonesia), as the first speaker said, "The Covid-19 pandemic has changed the way of providing services to the public, by minimizing face-to-face meetings physically or contactless, but this requires a means. Telecommunications and governments are often lacking in building this required infrastructure. Therefore it requires a partnership or cooperation with the private sector for this technology need and this is an effective way for the government to meet the needs of the community.
Meanwhile, Andi Nirwoto (Director of Operations, IT, and Digital Banking of PT Bank Tabungan Negara) explained how Bank BTN has implemented a new business model that prioritizes digital services systems to its customers, starting from opening online onboarding accounts, cash recycle machines, to switching outlets. to branchless banking. "Almost all Bank BTN services can be accessed through our website or other digital channels at this time," said Andi. This makes customers comfortable with transactions even in the midst of limitations due to the pandemic.
Likewise with the third speaker, Netty Hartawati (Head of Information Services Section of the Directorate General of Customs and Excise, Ministry of Finance of the Republic of Indonesia), explained how Customs' customer experience adapts to new normal conditions with digital channels such as chatbots, live chat, email, and social media.
In the last session, Rahmah Binti Isahak (AGM of Cybersecurity Services Division, Products & Innovations TM ONE) introduced a new solution from TM One, which is the holding company of VADS Indonesia, namely Blockchain Security Authentication, a digital security system that adopts a blockchain concept that is proven to be safe. and is more efficient to use today than other digital security services.
Participants who attended consisted of various government agencies such as Bank DKI, AXA Mandiri, PGASCOM, ASDP Indonesia, Jasa Marga, MRT Jakarta, Transjakarta, Baznas, Dompet Dhuafa, IGM, LPS, Ministry of Transportation, BPS, BNI Life, Palyja, JakPro, Pertamedika, RSPP, Garuda Indonesia, Istiqlal Mosque, DJP, Setkomwasjak, TICMI, and many more.
This webinar is expected to broaden the participants' insight in running public services that remain optimal even in the current new normal condition and also get to know more about the solutions that VADS Indonesia can provide in improving the customer experience for public services, especially during a pandemic.
Jakarta, January 29, 2020 - PT. VADS Indonesia once again held a Client Gathering 2020 event with theme "Elevate Your Digitalized Customer Experience" at Djakarta Theater XXI, Sarinah, Jakarta Pusat.
This event is an annual activity of PT VADS Indonesia with the aim of giving appreciation to clients for their loyalty and trust in using the services of PT VADS Indonesia, while enhancing relationships with PT VADS Indonesia's clients. Also on occasion, PT VADS also introduced new solutions to improve customer experience through digital platforms such as Social Media Analytics and Whatsapp API for Business, as well as Blockchain Security Authentication data security solutions. These solutions are expected to simplify services for customers who need information with fast and precise responses through digital channels and ensure the security of customers' data.
Thaib Mustafa, General Manager of Enterprise Application Services & Cybersecurity TM ONE, discusses about Blockchain Security Authentication
Client Gathering 2020 presents 4 experienced and competent speakers in their fields including Thaib Mustafa (General Manager of Enterprise Application Services & Cybersecurity TM ONE) and Ahmad Redzwan Bin Mohamad Nor (Marketing Director / Malaysia Representative FNS Value Co., Ltd) that discusses Blockchain Security Authentication, Muhammad Iqbaly Noor (Director of PT Ebdesk Teknologi Indonesia) discusses Elevate Your Business with Social Media, and Desian Didik Wicaksono (Sales Manager of PT Infobip Indonesia) who discusses Better UX to Improve CX Through WhatsApp for Business.
Participants in the 2020 Client Gathering event
The event was attended by more than 30 well-known companies from PT VADS Indonesia client and service companies from various industries such as BNI, BCA, Bea Cukai, BTN, DANA, Grab, Indosat Ooredoo, JD.ID, LPDP, OYO, Palyja, Samsung, Shopee, Tokopedia, Transvision, PGASCom, Klip DJP, Bukalapak, and others.
Nonton bareng session VADS Indonesia with clients at Theater 1 Djakarta Theater
This event closed with a watching session (nonton bareng) at Theater 1 Djakarta Theater with partner companies of PT VADS Indonesia. This program as a token of appreciation to clients who had entrusted PT VADS Indonesia to help manage their customer experience. With this activity it is expected to improve the existing good relations between PT VADS Indonesia and clients so that in the future cooperation will be better and more secure.