We will work with your company to design call center services that uniquely fit your organization. Our contact center services solutions put together a complete seamless package of valuable people empowered with the technology to increase your sales and boost your customer support. We will field calls generated by your marketing campaign or website, and provide attentive customer care.

Benefits of using VADS BPO:

• We provide World Class Services and Solutions

• PT VADS has been certified with COPC certification (A Performance Management Framework for Customer Experience Operations)

• The people who manage the contact center operations in PT VADS also certified with COPC

• We collaborate with diverse technology partners, enabling us to adjust the budget of our customers

• We have 3 operational centers located in strategic locations such as Jakarta, Yogyakarta, and Semarang

Features of BPO Services: Direct Response, Email Response, Conference and Event Registration, Appointment Scheduling, Live Receptionist, 24-Hour Help Desk and Emergency Response are all easily within reach of any company. We also offer Telesales and Customer Acquisition services, Customer Care, and Retention programs to our enterprise clients.

Organization in different vertical industry has been facing with demand of digital technology experiences from their customers. The combination of technologies such as Cloud, mobile and social will spawn new business and IT models. Another disruptive is the IoT that bring the needs of applications transformation as well as utilization of big data to create 360 degree customer view to ensure every moment of the truth of their customer journey has been transformed into digital experience and protected in a secure way.

VADS helps customer to achieve their organization goal through strategy and execution of Digital Workplace and Digital CX empowered with regional connectivity to ensure end to end solution outcome.