Integrated Business Process Outsourcing

Integrated Business Process Outsourcing

We will work with your company to design call center services that uniquely fit your organization. Our contact center services solutions put together a complete seamless package of valuable people empowered with the technology to increase your sales and boost your customer support. We will field calls generated by your marketing campaign or website, and provide attentive customer care.

Benefits of using VADS BPO:

• We provide World Class Services and Solutions

• PT VADS has been certified with COPC certification (A Performance Management Framework for Customer Experience Operations)

• The people who manage the contact center operations in PT VADS also certified with COPC

• We collaborate with diverse technology partners, enabling us to adjust the budget of our customers

• We have 3 operational centers located in strategic locations such as Jakarta, Yogyakarta, and Semarang

 

Features of BPO Services: Direct Response, Email Response, Conference and Event Registration, Appointment Scheduling, Live Receptionist, 24-Hour Help Desk and Emergency Response are all easily within reach of any company. We also offer Telesales and Customer Acquisition services, Customer Care, and Retention programs to our enterprise clients.

 

Integrated ICT Services and Solutions

Integrated ICT Services and Solutions

Organization in different vertical industry has been facing with demand of digital technology experiences from their customers. The combination of technologies such as Cloud, mobile and social will spawn new business and IT models. Another disruptive is the IoT that bring the needs of applications transformation as well as utilization of big data to create 360 degree customer view to ensure every moment of the truth of their customer journey has been transformed into digital experience and protected in a secure way.

VADS deliver ICT solution to help customer achieves their organization goal through end user services, data analytic, application integration, cloud services as well as enterprise security services.

 
Customer Experience Management

Customer Experience Management

Contact Center Services Solution brings any companies the tools they need to deliver expanded customer service and support to their customers.

Read More...
Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)

VADS provides contact center with cloud based consumption model that reflects your business.

Read More...
Smart Services

Smart Services

Increase your property value and reduce operating costs for property management with Smart Services.

Read More...
Omni-Channel Strategy

Omni-Channel Strategy

VADS helps to transform from existing level of customer experience become digital omni-channel depending on the vertical industry needs across available touch point.

Read More...