"Customer satisfaction is worthless. Customer loyalty is priceless." - Jeffrey Gitomer

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  PT VADS Indonesia ,announced that it has become the Indonesian first BPO Globally to be certified on the COPC-2000 CSP Standard , clearing the certification in the first go. With this,PT VADS Indonesia joins a select number of companies currently COPC certified including blue chip brands such as Microsoft, Sony, General Motors and Apple    The COPC certification is awarded by COPC Inc., a major international consulting firm headquartered in New York and the leading global authority on customer contact center and vendor management operations. Since 1995, COPC has been assisting client CSPs and Vendor Management Organizations (VMOs) around

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Gold Coast, Australia, 22nd July 2011 - The Top Ranking Performers in the Contact Center World – APAC (Asia Pacific) Region met, shared ideas and the best were voted for by judges at the event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Since 2006 the Best in the World participate in an annual competition and finalists for the best are invited to present at a 'best practice sharing' conference that any industry professional can attend. This year’s event for the APAC Region was held at the Crowne Plaza at the Gold Coast where

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Jakarta - Tuesday 16 August 2011 PT VADS Indonesia along with its client, PT XL Axiata (XL) has won the prestigious award in the 7th Championship-Service Customer Service Star Awards 2011 which held at Balai Sarbini Jakarta. This event is a gathering of all the Leaders from the various Indonesia Customers Service industry. Its objective is to reward and recognize the Customers Service organizations and personnel from Indonesia for their contributions to the industry. PT XL Axiata (XL) won in the Frontliner, CRM Talent, Team Leader and Manager Category We are proud to share with you the list of awards received: •

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