Our Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer 2 solution as part of our service to keep you in touch with your client and drive sales.
At VADS, our flexible Customer Service Solutions takes care of multiple customer touch points. Let us manage all of your customer service interactions via a sustainable, fully / partially outsourced model. With our expertise in customer experience management, we can customise the process according to your customers’ expectations, while ensuring that they foster long-term relationships with your organisation.
Our Service Desk Manager is a scalable, robust software with incident, change, and other management process standardisation - offering quality service delivery and support; and enhanced analyst and end-user support.It also provides a single communication hub, which enables IT to work as a single organisation governed by a consistent set of processes, scaling from medium-sized environments to large enterprises.
PT VADS Indonesia has years of experience managing walk-in center service for leading companies in Indonesia. Our walk-in center team are equipped with vast knowledge and experience in customer inquiry, handling complaint, sales and promotion including upsell and cross-sell.
Walk-in center PT VADS Indonesia's management has proven track record to increase customer satisfaction and loyalty which eventually leads to increase of revenue.