VADS

VADS     Solution     Business Process Outsourcing    

Customer Experience Management

VADS     Solution     Business Process Outsourcing    

Customer Experience Management

Customer Experience Management



Inbound Contact Center

Our Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer 2 solution as part of our service to keep you in touch with your client and drive sales.



Inbound Contact Center

Customer Service

Need a customer service team – without having to invest in technology, facilities and people?

At VADS, our flexible Customer Service Solutions takes care of multiple customer touch points. Let us manage all of your customer service interactions via a sustainable, fully / partially outsourced model. With our expertise in customer experience management, we can customise the process according to your customers’ expectations, while ensuring that they foster long-term relationships with your organisation.

Benefits

  • Focus on your core business
  • Saving and control operational cost
  • Utilizing competency of outsourcing vendor
  • Reduce business risk

I Am Interested

Service Desk

Do you need to support technical or helpdesk calls but no capabilities to do so?

Our Service Desk Manager is a scalable, robust software with incident, change, and other management process standardisation - offering quality service delivery and support; and enhanced analyst and end-user support.It also provides a single communication hub, which enables IT to work as a single organisation governed by a consistent set of processes, scaling from medium-sized environments to large enterprises.

Benefits

  • Out-of-the-box ITIL best practices decreases time to value
  • Improved process effectiveness and efficiency reduces costs
  • Standardization and process controls mitigate risk and ensure compliance
  • Automated request management with end-user self-service reduces tier-one demands
  • Dashboards prove effective delivery of services and demonstrate business value

I Am Interested

Walk In Center

Want to serve your customers better using the walk-in center service?

PT VADS Indonesia has years of experience managing walk-in center service for leading companies in Indonesia. Our walk-in center team are equipped with vast knowledge and experience in customer inquiry, handling complaint, sales and promotion including upsell and cross-sell.

Walk-in center PT VADS Indonesia's management has proven track record to increase customer satisfaction and loyalty which eventually leads to increase of revenue.

Benefits

  • Increase customer loyalty
  • Maintain customer satisfaction
  • Increase business profit
  • Increase company credibility

I Am Interested

Other Business Process Outsourcing

Are you ready to discover how VADS can help you?